Sr. Director UX Practice Head

7 days ago

Gandhinagar, India t3 Strategic Partners Full time

Role Overview Large IT Services organization is looking for a seasoned UX Practice Head to build, scale, and mature the UX practice within the Experience HBU. This is a strategic leadership role requiring a strong blend of UX vision, delivery governance, presales ownership, practice P&L, and cross-functional integration. What You Will DoSet the long-term vision and operating model for the UX practice, including capability roadmap, workforce planning, and talent development. Lead experience strategy engagements, shaping end-to-end customer journeys, service blueprints, interaction models, wireframes, and enterprise design systems. Define and enforce UX delivery standards through frameworks, playbooks, governance models, and design quality assurance. Collaborate with DXP, Front-End, Mobility, and Digital Marketing teams to deliver cohesive, omnichannel digital experiences. Build and manage large, distributed UX teams and cross-functional pods spanning research, design, content, and design systems. Own UX presales responsibilities including solution definition, estimation, proposals, storytelling, and client presentations. Drive adoption of design thinking and customer-centric practices across engineering, product, and business stakeholders. Oversee practice economics including utilization, pricing strategies, billing, and margin optimization. Develop reusable UX accelerators such as design systems, journey libraries, accessibility frameworks, and usability toolkits. Act as a trusted advisor in senior client and executive-level discussions. Experience & Profile14–20 years of experience in UX and experience design, with at least 5+ years in senior leadership roles managing large design organizations (40–200+ professionals). Demonstrated success delivering enterprise-scale UX for digital transformation initiatives in complex or regulated environments. Strong foundation in UX research, information architecture, interaction design, and design systems. Proven experience designing omnichannel, mobile-first, and DXP-led customer experiences. Comfortable working in ambiguity and influencing senior stakeholders across technology and business teams. QualificationsBachelor’s or Master’s degree in Design (B.Des / M.Des) with specialization in User Experience, Interaction Design, or Digital Design. Core CompetenciesDesign Thinking & Human-Centered Design Lean UX and Agile Design Practices User Research & Design Discovery Workshops Personas, Journey Maps, Storyboards, and Service Blueprints Information Architecture & Interaction Design Accessibility, Usability & Heuristic Evaluation Low- and High-Fidelity Prototyping Usability Testing & UX Measurement Advanced proficiency in Figma Ability to quantify UX outcomes and link design impact to business value Ideal ForA strategic UX leader who thrives at the intersection of design, technology, and business—capable of building scalable practices while influencing enterprise-wide transformation through experience-led thinking. I’ve added an alternate, distinctly worded job posting with a different structure and tone—more executive and consultative—while retaining all critical competencies and qualifications. If you want, I can also: Create a third version focused more on presales & P&L ownership Write a confidential executive search brief

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