Application Support Engineer

4 days ago

Hyderabad, India Sampoorna Consultants Full time

Company Description Our client is a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting -- all within a single intuitive user interface available on demand in the cloud. Our client has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide. Our client platform leverages over 150 native API integrations with leading marketing and advertising platforms and rounds out its solution with ImportWizard, which enables the platform to use data from virtually any source. Founded in 2009, is headquartered in Silicon Valley, has development and sales offices in Boston and Canada, and sales offices in Europe and Latin America.  Job Description job Responsibilities• Take end-to-end ownership of technical product issues, including troubleshooting, identification ofroot cause, and issue resolution and communication.• Manage technical escalations to the appropriate teams, ensuring timely response and resolution inaccordance with SLAs.• Actively monitor, diagnose, and triage issues. Liaise closely with the team to ensure effective handlingtowards successful resolution.• Provide timely responses to internal and external technical client inquiries.• Ability to follow and improve Incident Managements processes and procedures.• Work with engineering and Product Management teams for resolution of customer issues• Serve as the technical subject matter expert (SME) for specific areas of the platform, taking co-ownership of design, implementation, and ongoing improvements.• Own and drive the resolution of complex technical challenges within your area of expertise, proactivelyidentifying and mitigating potential risks.

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