Head of sales and growth BPO CX

1 week ago

Delhi, India Intelli Search Full time

Job Title: Chief Operating Officer (COO/CEO) – BPOClient: Confidential | High-Growth | Visionary LeadershipJob Location - DELHI/NCR WFORole Overview50% sales, growth, new business and 50% (P&L & Ops )We are seeking a business-focused COO/CEO with a proven track record of acquiring and growing new BPO clients . This leader will take full ownership of P&L, business development, and operations , ensuring revenue growth, client success, and delivery excellence. The role requires a strong balance of deal-making expertise, operational leadership, and digital innovation .Key ResponsibilitiesBusiness Growth & Client AcquisitionLead new business development by winning large global BPO deals and expanding client portfolio.Drive sales closures, contract negotiations, and long-term partnerships .Deliver revenue growth through new client wins and expansion of existing accounts.P&L Ownership & StrategyFull accountability for P&L, EBITDA, and growth strategies .Ensure sustainable profitability while scaling delivery operations.Service Delivery & Client SuccessAlign delivery to client business objectives, ensuring SLA compliance and world-class customer experience.Act as the strategic partner for global clients.Leadership & TransformationEvenntually Lead 4 VPs/Vertical Heads and 5,000+ employees across global centers.Drive digital-first operations, automation, and AI-led transformation .Build a high-performance, growth-oriented leadership culture.Qualifications & Expertise18+ years of leadership experience in BPO/BPM with proven success in winning large client deals .Must have closed multi-million-dollar BPO contracts and scaled accounts.Proven P&L ownership of say $100M+ and leadership of 5,000+ employees.Strong record of start-up and scale-up success in BPO.Industry expertise across Healthcare, Telecom, Travel, Airlines, BFSI .Strong skills in deal structuring, governance, and executive-level client engagement .Core Competencies✔ Business Development & Deal-Making✔ Growth & Innovation✔ SLA & Performance Management✔ Digital Transformation & AI Integration✔ Client Engagement & Governance✔ Risk & Compliance✔ Leadership & Talent DevelopmentOnly candidates with a proven record of signing new BPO deals and managing P&L with 5,000+ employees will be considered.Please apply and can call after applying if you meet the above criteria

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