Support Analyst

2 weeks ago


Gurugram, India Capgemini Full time

About The Role  

Working experience with Tableau  dashboards and reports for operational reporting.

Analyse support KPI s and identify trends, anomalies, and improvement opportunities

Collaborate with cross-functional teams to interpret data and provide actionable insights

Work with Zendesk  to extract and interpret ticketing data

Support weekly/monthly reporting cycles and ad-hoc analysis  requests.

Ensure data accuracy, consistency, and timely delivery of reports, preferably in SaaS  support environments.

Experience in support operations or customer success analytics is highly desirable.

Required Skills & Experience

310 Years

Job Location-Gurgaon

Excellent verbal  and written communication skills

About The Role - Grade Specific 
Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.



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