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Borivali, India JobItUs Full time
Manager Strategy (User Experience) - Vikhroli(Mumbai)

Manager Strategy (User Experience) - Vikhroli(Mumbai)

Opening: 1 Nos.Job ID: 40703Employment Type: Full TimeReference:Work Experience: 1.0 Year(s) To 3.0 Year(s)We are having an urgent opening for the position of

Manager Strategy (User Experience)

for a reputed company Fintech Industry

at the Vikhroli(Mumbai) location.Our Upcoming App

- The New App helps unlock the power of the under-utilized credit card that resides in your wallet. We provide the wings to your credit card to become the Super Hero you need in your time of need or improve the operating cash flows for your business.

- Through our New App, any business can now pay your suppliers, rent, tax, and compliance costs while unlocking discounts and the extra credit days available through your card.What does a User Experience do?This team ensures a smooth, uneventful, delightful journey for the customer on the appThis means looking at each functionality of the app from the perspective of the user and ensuring it is intuitive, seamless, and swiftWe manage all communications required with the userWe draw patterns from user behavior and build and run rewards and offer campaigns that will ensure repeated transactions and usage of the appWe ensure that the product roadmap is robust and includes all relevant functionalities that the customer would expect going forwardWe manage the customer queries and issues by coordinating internally with the tech and product teamWe interface with the user to ensure smooth onboarding, transaction, rewards, and cashback processAs a person, we would expect you to tick these boxes :Demonstrate knowledge of testing, failing quickly, learning, and getting back on your feet fast in a commercially prudent manner.Self-starter with an independent streak, who is keen on putting your own signature on the way marketing needs to be done.While having a personality is great, we would like your signature to read - fun and easygoing.Our team must love working with you and must look forward to all their interactions with youCandidate’s profile :Should have worked in the customer success/engagement/retention team of a B2C mobile/web app companyShould have knowledge of consoles/tools used to understand, strategize and manage data about customersShould be able to understand patterns in customer behavior and conceptualize improvement campaigns that will provide higher engagement measured by repeat transactionShould have supervised work of teams of 2-3 juniorsShould be able to draft and prioritize customer requirements for the product roadmapThe Organisation is an innovative fintech platform that is providing short-term finance to MSME/SME businesses. They are looking to combine the traditional approach of credit distribution with state of the art fintech platform to bring together the best of both worlds and drive immense efficiencies in an erstwhile traditional business.BharatNXT is a B2B Payments Platform. It enables payments via credit card and enhances thebusiness payments experience for small and medium businesses.BharatNXT helps unlock the power of the under-utilized credit card that resides inThe SME’s wallet. We provide the wings for their credit card, to become the Super Hero thatThey need the most to improve the working cash flows for their business.

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