Senior Training Manager

1 month ago

Hyderabad, India Firstsource Full time
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website Summary

Manager Training is responsible for developing and implementing training framework & strategy for the external client that helps end to end training delivery (Pre-Process, Process & Continuous improvement) and increase value for the client and FSL

2-3 years’ experience in BPO.

Principal Duties/Responsibilities

Key Deliverables

§ Manage and coordinate all aspects of the Shipping/logistics process, including booking

space, arranging transportation and handling documentation

§ Manage culture and process training to the new hires or training sessions and refresher

trainings on the floor or Virtually (Teams application) or face to face in the training room.

§ Develop & implement standard training methodology to include guidelines, policies

and procedures for the assigned client

§ Work with the Operations lead and Quality managers to perform Training need

Analysis and implement action plans for continuous improvement

§ Ensure that the training framework is robust and helps in efficiently managing performance

§ Review and present regular management information on training delivery and improvements

§ Manage and oversee the development of the existing training teams

§ Meet KRA’s as agreed and any that may get added due to business needs

§ Constructively challenge the organisation to constantly improve efficiency and performance

Relationship management

§ Work with leaders and managers within the Business to meet client and company objectives and

bring in value add

§ Develops, promotes and enhances a culture of “client first” service to ensure consistent delivery of excellent client service and client retention

People management/ development

§ Manages the performance of all direct reports through the formal performance management system. Responsible for Succession planning

§ Lead the training team to meet all FSL objectives and client goals.

§ Lead teams to constructively challenge the organisation to constantly improve operational capability and performance § Identifying development needs for both individuals and the team as a whole. Works with concerned partners to optimize training and development opportunities and implement appropriate plan of action

Qualifications:

Bachelor’s degree from institute of repute

Regards

Rashmi Mall

  • HR Manager | HR Manager

    1 day ago

    hyderabad, India HR Manager Full time

    HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...

  • HR Manager

    2 days ago

    Hyderabad, India HR Manager Full time € 6,00,000 - € 7,20,000

    HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799 HR Manager / Senior HR Generalist Ideal Experience: 5–10 years in HR, preferably in a generalist or managerial role. Salary Range: ₹6 to 7.2 LPA Job Summary: The HR Manager/Senior HR Generalist is responsible for overseeing...

  • Senior Training Manager

    1 month ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    1 month ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    4 weeks ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior training manager

    1 month ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    1 month ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    1 month ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    3 weeks ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    1 month ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    1 month ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Training Manager

    1 month ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Quality and Training Manager, Hi-Tech Operations

    7 days ago

    Hyderabad, Telangana, India Genpact Full time

    About the RoleWe are seeking an experienced Senior Quality and Training Manager to lead our Hi-Tech Operations team. The successful candidate will be responsible for driving quality excellence and training initiatives to elevate business performance.

  • Senior Manager, Quality Assurance and Training Lead

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact, a global professional services and solutions firm, invites applications for the role of Senior Manager, Quality Assurance and Training Lead.We are seeking an experienced leader to oversee overall knowledge transfer, knowledge management, quality assurance, and policy management for our Born in Cloud Hi-Tech Clientele. The ideal candidate will have...

  • training manager

    2 months ago

    Hyderabad, India Gamut HR Solutions Full time

    specialist who creates training and development programmes for employees. They identify the organisation's training requirements and design, plan and implement training programmes, policies and procedures. These managers have experience with team coaching, instructional methods and skills development. Your role as a training manager is to facilitate a wide...

  • Training manager

    3 weeks ago

    Hyderabad, India Iceberg Organic Icecreams Full time

    Hiring: Training Manager (Ice Cream Industry)Location: HyderabadWe're seeking an experienced Training Manager with a background in the ice cream industry to lead and deliver impactful training programs in Hyderabad.Key Requirements:Strong experience in training, preferably in the ice cream sector.Excellent communication and leadership skills.Based in or...

  • Training Manager

    4 weeks ago

    hyderabad, India Iceberg Organic Icecreams Full time

    Hiring: Training Manager (Ice Cream Industry) Location: Hyderabad We're seeking an experienced Training Manager with a background in the ice cream industry to lead and deliver impactful training programs in Hyderabad. Key Requirements: Strong experience in training, preferably in the ice cream sector. Excellent communication and leadership skills. Based...

  • Training Manager

    4 weeks ago

    hyderabad, India Iceberg Organic Icecreams Full time

    Hiring: Training Manager (Ice Cream Industry)Location: HyderabadWe're seeking an experienced Training Manager with a background in the ice cream industry to lead and deliver impactful training programs in Hyderabad.Key Requirements:Strong experience in training, preferably in the ice cream sector.Excellent communication and leadership skills.Based in or...

  • Training Manager

    4 weeks ago

    Hyderabad, India Iceberg Organic Icecreams Full time

    Hiring: Training Manager (Ice Cream Industry)Location: HyderabadWe're seeking an experienced Training Manager with a background in the ice cream industry to lead and deliver impactful training programs in Hyderabad.Key Requirements:Strong experience in training, preferably in the ice cream sector.Excellent communication and leadership skills.Based in or...

  • Training Manager

    3 weeks ago

    Hyderabad, India Iceberg Organic Icecreams Full time

    Hiring: Training Manager (Ice Cream Industry) Location: Hyderabad We're seeking an experienced Training Manager with a background in the ice cream industry to lead and deliver impactful training programs in Hyderabad. Key Requirements: Strong experience in training, preferably in the ice cream sector. Excellent communication and leadership...