Enterprise Administrator

Found in: Whatjobs IN C2 - 2 weeks ago

Bengaluru, India Cloud Raptor Full time
At

Cloud Raptor , we specialise in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organisations navigate the ever-changing landscape of the digital era.

With dedicated Centres of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.

Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses.

Role Title:EA Lifecycle Administrator

Role Overview:To support the Enterprise Agreement motion by completing tasks in a timely manner relevant to the customer and client.

Key Responsibilities:• Create customer quotes relating to the Enterprise Agreement• Process and manage customer orders relating to the Enterprise Agreement• Work as a team with the Enterprise Agreement Lifecycle Coordinator to provide a superior service to the customer• Meet outbound response metrics as set and measured on a monthly basis• Resolve quote and order issues through proactive contact with both internal and external contacts as required• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities• Respond to inbound telephone calls, emails and IMs promptly and efficiently• Positively manage internal and external relationships with a high level of professionalism• Contribute to the continuous improvement of the Enterprise Agreement Lifecycle processes and template documents• Perform other duties as requested to support the Enterprise Agreement Lifecycle team

Experience Required:• Minimum 2 years’ experience in a customer focused or administrative support role ideally in an ICT environment• Demonstrated expereince in developing and maintaining strong customer and vendor relationships• Demonstrated experience in dealing with customers and vendors at all organisational levels• Basic IT product and solution knowledgeSkills Required:• Highly developed oral and written communication skills at all organisational levels, across relevant communication platforms including telephone and email• Effective negotiation and problem resolution skills to achieve a win/win situation• Effective oral and written communication skills to influence internal and external stakeholders, at all levels• Efficient collaboration skills with internal and external customers and cross functional teams• A sense of urgency • Attention to detail and accuracy in all tasks

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