Curator / Guest experience designer

2 weeks ago

Mumbai, India Club Mahindra Full time

Key Responsibilities

Experience Design & Standardization

  • Curate experiences that can be delivered either through external vendors or developed in-house by resort teams.
  • Develop and refine SOPs & playbooks to ensure consistency across resorts.
  • Ensure standard experiences are scalable, repeatable, and aligned with quality benchmarks.
  • Design experiences that are unique to a regions culture, cuisine, and brand identity.
  • Maintain a balance between guest delight, operational feasibility, and cost-effectiveness while designing experiences.

Execution & Coordination

  • Liaise with Marketing, Digital, Content, and Resort functions to ensure experiences are effectively promoted, bookable, and operationally integrated.
  • Act as the bridge between vendors, resort operations, and central teams to enable seamless execution.
  • Oversee vendor onboarding, contract compliance, and service delivery to protect brand standards.
  • Ensure digital readiness by collaborating with product teams to enable smooth discovery, booking, and feedback integration.

Experience Leadership

  • Act as cluster heads, each responsible for multiple resorts within their cluster.
  • Oversee and guide Experience Managers, ensuring consistency and alignment with central strategy.
  • Mentor and build capability in resort teams to foster innovation and ownership of experiences.
  • Ensure alignment with central business objectives while allowing local customization for cultural authenticity.

Quality & Continuous Improvement

  • Capture and analyse feedback, participation trends, and best practices from their cluster.
  • Recommend enhancements, refresh cycles, and innovations to keep the portfolio dynamic and engaging.
  • Conduct periodic reviews and benchmarking against competitor offerings and market trends.
  • Proactively identify risks, gaps, or guest dissatisfaction signals and drive corrective action.
  • Share insights and success stories across clusters to encourage learning and replication.

Qualifications & Skills

  • Graduate/Postgraduate in Hospitality Management, Business Administration, or related field.
  • 8 to 12 years of experience in the hotel and resort industry, with at least 4 years in a leadership role overseeing multiple properties or clusters.
  • Strong expertise in curating guest experiences and operational execution.
  • Proven ability to manage cross-functional teams and external vendor partnerships.
  • Excellent communication, cultural sensitivity, and organizational skills.
  • Creative mindset with strong analytical abilities for continuous improvement.

  • Curator / Guest experience designer

    1 day ago

    Mumbai, Maharashtra, India Club Mahindra Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Key ResponsibilitiesExperience Design & StandardizationCurate experiences that can be delivered either through external vendors or developed in-house by resort teams.Develop and refine SOPs & playbooks to ensure consistency across resorts.Ensure standard experiences are scalable, repeatable, and aligned with quality benchmarks.Design experiences that are...

  • Design Curator

    1 day ago

    Mumbai District, Maharashtra, India Career Path HR Solution Full time

    To be Brand and Product Champions. - Recommend furniture & Lighting options for Clients Residences & Offices based on interaction with the architect firm, mood board, budget and layout. - To support the Sales Team to deliver the numbers by providing solutions thru Presentation and quotes. - Relationship Management with Principal European Suppliers - Identify...

  • Opening For Curation Head with in Mumbai

    2 weeks ago

    Mumbai, India Club Mahindra Full time

    Role & responsibilities: Continuous Improvement & Innovation: Drive data-backed decision making using participation metrics, guest sentiment, and market trends. Identify and integrate emerging trends in hospitality & leisure experiences to keep the brand ahead of competitors. Create a pipeline of future experiences to scale across resorts. Continuously...

  • Opening For Curation Head with in Mumbai

    1 day ago

    Mumbai, Maharashtra, India Club Mahindra Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role & responsibilities:Continuous Improvement & Innovation:Drive data-backed decision making using participation metrics, guest sentiment, and market trends.Identify and integrate emerging trends in hospitality & leisure experiences to keep the brand ahead of competitors.Create a pipeline of future experiences to scale across resorts.Continuously benchmark...

  • Brand Experience Director

    4 days ago

    Mumbai, Maharashtra, India ICONIQA Hotels & Resorts Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ICONIQA MUMBAI is an upscale lifestyle hotel redefining hospitality with vibrant, immersive experiences. Nestled in the heart of Mumbai's airport hospitality district, our hotel blends cutting-edge design, world-class dining, and curated programming to create unforgettable guest moments.The Role:We're seeking a dynamic and creative Brand Experience Director...

  • Guest Experience Specialist

    2 hours ago

    Mumbai, India Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Experience Expert

    1 day ago

    Navi Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25128258 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Navi Mumbai, Sector 7, Nerul, Navi Mumbai, Maharashtra, India, 400706 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Specialist

    3 days ago

    Mumbai Metropolitan Region, India Four Seasons Hotels and Resorts Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Graphic Designer

    3 days ago

    Mumbai, India NISA Experience Full time

    **JD: GRAPHIC DESIGNER** **Designation will be given based on your performance and work experience.** **About NISA EXPERIENCE LLP**: Nisa Experience focuses on chef-centric F&B establishments. Proud to be an Indian start-up, the company creates experiences that are ingredient-centric and innovative. Currently, Nisa operates **EKAA & KMC**, both located in...

  • Content Curator

    1 week ago

    Mumbai, India Talent Corner HR Services Pvt. Ltd. Full time

    Create content marketing campaigns to drive leads & subscribers Use SEO best practices to generate traffic - Edit content produced by other members of the team - Analyze content marketing metrics & makes changes as needed **Department** All Departments **Open Positions** 1 **Skills Required**: **Location** Mumbai / Hyderabad/Secunderabad / Pune /...