Funding & Compliance Officer

3 weeks ago


india CRA GROUP LIMITED Full time
Job Description

3 Months contract with a Local Authority

Job Summary:

·         Provide a high standard of customer care including face to face enquiries at reception, by telephone and email.

·         Consult with residents and partners in communities and support managers to organize and promote the delivery of courses that meet residents’ needs in Slough.

·         Take responsibility for ensuring that area course data is accurate on the service’s management information system.

Key Duties/Accountabilities:

·         Responsible for a high level of customer service - manage a rota of staff providing face to face service at two locations, email, and phone cover.

·         Working with coordinators to ensure the integrity of the database by monitoring of data inputting.

·         Supervise Customer Service Advisors (currently four): their core responsibilities and wider responsibilities e.g. procurement, learning support, outreach etc.

·         Promote the Service in the community (residents and partners) by coordinating outreach (events).

·         Ensure residents can access the Service through enrolment (that is planned, prepared, and organised termly including collection of fees).

·         Data inputting.

·         Be part of the team of coordinators (PM, MIS and Exams Officer, and Commissioning and MIS Officer): coordinating the rota including cover of reception at the Curve and Maidenhead Library, and the Service phone line, and the development of the business support operation.

·         Ensure that all courses, events, and examinations have a room booked, tutors are supported, and resources are maintained.

·         Provide information and reports to Leadership team including on outreach and learner feedback.

Essential Experience Required:

·         Experience of over 3 years in providing customer service including the provision of enrolment service, advising on eligibility and processing transactions is essential.

·         Experience of using IT to a good level to input data, analyse complex data on spreadsheets and write business reports is essential.

·         Experience of working in a changing environment where flexibility and adaptability is critical for the operation of the service is essential.

·         Experience of working together with other professionals in developing partnerships to deliver services is essential.

Essential Qualification Required:

·         BTEC National or equivalent qualification is desirable.

·         4 GCSEs at grade C or above or NVQ Level 2 in a relevant area or equivalent qualification is essential.

Additional information to note:

·         Working hours: 37 hours per week.

 

The closing date for this position is 22nd May 2024.

 

 

 

 


Requirements
Responsible for a high level of customer service - manage a rota of staff providing face to face service at two locations, email, and phone cover.
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