Customer Service Technician II
2 days ago
Job Title : Customer Service Technician II (CST 2)Job Location : (To be filled by the HR team)Shift : Night Shift / 24*7 (as per the requirement) Experience : 2- 3 yearsJob Summary We are seeking a skilled and customer-focused Microsoft 365 Frontline Support Technician to provide Tier 1 support for M365 services, with a strong emphasis on Licensing, Exchange Online and mail flow troubleshooting. The ideal candidate will assist admins in resolving issues related to email, Teams, licensing, and mobile access.Key Responsibilities - Provide first-line support for Microsoft 365 services including Outlook, Emails, Teams and OneDrive. - Manage user provisioning and license assignment. - Troubleshoot Exchange Online issues such as mailbox access, mail delivery failures, and spam filtering. - Perform message traces and interpret Non-Delivery Reports (NDRs). - Assist with mail flow configuration and routing (MX records, SPF/DKIM/DMARC). - Support shared mailbox and resource mailbox setups. - Apply and troubleshoot mail flow rules and transport policies. - Escalate complex issues further as per the requirements. - Document solutions and contribute to knowledge base articles. - Provide training and guidance to frontline users on mobile and web access. Required Skills & Qualifications 2-3 years of experience in IT support, preferably in Microsoft 365 environments. - Strong understanding of Exchange Online and mail flow architecture. - Strong understanding of Microsoft 365 licensing models. - Knowledge of security and compliance features in Microsoft 365 (DLP, retention policies, audit logs). - Basic understanding of Microsoft Entra ID (Azure AD), Intune, and Teams administration. - Excellent troubleshooting and communication skills. - Ability to work in a fast-paced, shift-based support environment. Soft Skills - Customer service orientation and empathy. - Clear verbal and written communication. - Team collaboration and adaptability. - Problem-solving mindset. Preferred Certification Microsoft 365 Certified: Fundamentals (MS-900). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Customer Service Technician II
2 weeks ago
Gurugram, India Rackspace Technology Full timeJob Description Job Title : Customer Service Technician II (CST 2) Job Location : (To be filled by the HR team) Shift : Night Shift / 24.7 (as per the requirement) Experience : 2- 3 years Job Summary We are seeking a skilled and customer-focused Microsoft 365 Frontline Support Technician to provide Tier 1 support for M365 services, with a strong emphasis on...
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Customer Service Technician- Ii
5 hours ago
Gurugram, Haryana, India Rackspace Full time**Job Title**: Customer Service Technician - II **Location**: IND-Gurgaon **Job Summary**: **Key responsibilities**: 2. Diagnose the unique needs of each customer and troubleshoot accordingly to provide exceptional customer support. Example activities include: - Spam/security analysis and recommendations, - Desktop client/mobile device troubleshooting, -...
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Network Technician Ii
5 hours ago
Gurugram, Haryana, India Rackspace Full time**Job Description Summary**: The Network Operations Technician will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. **JOB REQUIREMENTS**: - **_ Key Accountabilities_**: - Provide exceptional customer support via the ticketing system and phone - Detect events in a timely manner using monitoring...
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On Site Service Technician
4 days ago
Gurugram, Haryana, India Cummins Inc. Full time**DESCRIPTION** **Job Summary**: The On-Site Service Technician provides technical support and acts as the primary customer contact for diagnosing and completing fewer complex repairs on Cummins products at a single customer site. This role includes preventative maintenance and repair tasks, as well as assisting with escalations when needed. **Key...
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Service Technician
2 days ago
Gurugram, Haryana, India Pearl Water Technologies Pvt Ltd Full time**PEARL WATER TECHNOLOGIES PVT. LTD.** Name of Position - Service Technician Location - Gurgaon No. of Position - 1 Brief description of JOB **Responsibilities**: - Install, maintain, and repair Ro softener at client sites - Perform regular service checks and preventive maintenance - Identify and troubleshoot technical issues efficiently - Maintain...
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Ro Technician
2 weeks ago
DLF Ph-II, Gurugram, Haryana, India Ro water purifier Full timeRo technician work my location gurgaon **Salary**: ₹21,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: - My work experience 8yetd: 8 years (required) Ability to Commute: - DLF Ph-II, Gurugram, Haryana (required) Ability to...
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Requirement of Mechanical Technician
6 days ago
Gurugram, Haryana, India RA Power Solutions Pvt. Ltd. Full time**We have requirement for three mechanical technicians with the following qualifications: - ** - Technician Mechanical - ITI / Diploma holder in mechanical trade - Experience of 2-4 years of working in a machine shop, should be experienced to operate machines and handle measuring instruments. **Request please send the biodata. Requirement is...
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Customer Service Associate
1 week ago
Gurugram, Haryana, India Cubnet Service Full time**Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...
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Technician
1 week ago
Gurugram, Haryana, India SmartQ Bottle Lab Technologies Pvt Ltd Full timeWe are seeking a skilled **Technician** to join our team and ensure the smooth operation of technical systems and equipment within our food court facilities. The Technician will be responsible for performing routine maintenance, troubleshooting technical issues, and ensuring that all systems meet safety regulations. The ideal candidate will be proactive in...
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Technician
2 weeks ago
Gurugram, Haryana, India Grand Hyatt Gurgaon Full timeSummary - You will be responsible to provide an excellent and consistent level of service to your customers. The Technician is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating departments **Qualifications**: - Qualification in Electrical/Mechanical Engineering and/or Building...