On Site Service Technician

**DESCRIPTION**

**Job Summary**:
The On-Site Service Technician provides technical support and acts as the primary customer contact for diagnosing and completing fewer complex repairs on Cummins products at a single customer site. This role includes preventative maintenance and repair tasks, as well as assisting with escalations when needed.

**Key Responsibilities**:
**Customer Engagement**:

- Interact with customers in a courteous and professional manner.
- Anticipate and respond promptly to customer needs, ensuring a high level of service.

**Technical Repairs**:

- Use specialized tools and documented procedures to diagnose and complete less complex repairs.
- Identify and prepare required parts and tools for repair jobs.
- Assist in preventative maintenance activities and basic repairs carried out by customer employees.

**Escalations and Documentation**:

- Escalate unresolved technical issues to more experienced On-Site Technicians or supervisors as necessary.
- Complete and submit all required documentation, including service worksheets, timesheets, warranty claims, and quality documents, either handwritten or electronically.

**Maintenance and Safety**:

- Maintain a clean and organized work area, ensuring tools are kept in proper working condition.
- Adhere to all Health, Safety & Environmental (HSE) policies and report any safety concerns or incidents to site management and supervisors.

**Training and Development**:

- Participate in ongoing training and skill development in line with business and technical requirements.

**RESPONSIBILITIES**

**Competencies**:

- **Communicates Effectively**:

- Develop clear, multi-mode communication tailored to different audiences.
- **Customer Focus**:

- Build strong customer relationships and deliver customer-focused solutions.
- **Develops Talent**:

- Support the growth and development of team members to meet both individual and organizational goals.
- **Manages Complexity**:

- Understand complex information to effectively solve problems.
- **Self-Development**:

- Seek new learning opportunities and growth through formal and informal channels.
- **Health and Safety Fundamentals**:

- Promote proactive safety measures and participate in actions to build a safe, injury-free work environment.
- **Diagnostics Application**:

- Develop troubleshooting plans from customer complaints and follow workflows, using specialized tools and software to isolate failed components and validate repairs.
- **Electronic Service Tool Application**:

- Use electronic tools to diagnose and troubleshoot issues, interpreting data for effective service resolutions.
- **Engine Systems Interactions**:

- Analyze internal and external electrical and mechanical systems, utilizing tools and service publications to diagnose and repair efficiently.
- **Product Repair and Maintenance**:

- Perform mechanical and electrical repairs, adhering to guidelines, ensuring quality, and minimizing customer costs.
- **Service Documentation**:

- Accurately document customer and technical information in service management systems for proper record-keeping.
- **Technical Escalation**:

- Escalate complex technical issues, balancing quick customer response with thorough investigation.
- **Values Differences**:

- Appreciate and leverage the diverse perspectives and cultures within the organization.

**QUALIFICATIONS**

**Education, Licenses, Certifications**:

- Apprentice Certified Power Generation or Engine Technician (preferred).
- Vocational diploma from a relevant technical institution.
- Current relevant electrical certification (optional).
- Locally valid driving permit.
- Licensing for compliance with export controls or sanctions regulations may be required.

**Experience**:

- Basic level field service experience.
- Intermediate-level knowledge of power generation or engine products.
- Experience with high voltage/low voltage systems (optional).
- Strong customer service experience.
- Expertise in engine systems and aftertreatment systems (ATS).

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2403752

**Relocation Package** Yes