On Site Service Technician

3 days ago

Haryana, India TATA Cummins Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Description

Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site

Customer handling

Presentation skills

Very effective written/spoken communication.

Product Knowledge

Data Analysis Skill

Training Skills

Failure Diagnosis/Analysis

Communicate with Customer

Continuous Improvement

Customer Orientation

MS Word, Excel & Power point

Product Knowledge On Engine, Automotive, Off Road Equipment's, Power Generation

Should be willing to travel to customer site frequently

Responsibilities

Independently performs diagnostics and completes repairs on equipment at customer site
Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime 
Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
Manages parts and spares inventory at the work site
Escalates unresolved issues to product specialists / Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Customer Service Support for CMI and Non CMI in aftermarket.

Attending Field Failures (AIS) for BS VI and BS IV reported in the region and within minimum time resolve complaints reported.

Trouble shooting of complaints being reported on vehicle/engine.

Supporting Infant care and emerging issues being reported in field for CMI & Non CMI customers.

Provide complete details of failures for plant team on corrective action drive,

Impart Training to OEM/OEM dealers in the region.

Update incident reported in EPIR data base.

Hands On Experience on Engine/ Aftertreatment system on Vehicle level analysis,

Trouble shooting on Vehicle & Engine,

Basic knowledge of Electronic service tool like Insite on Engine & ATS

Organize & Impart Trainings to OEMS and CCC Service Centres for ensuring trouble free operation Of Product.

Supporting to CCC s for aftermarket service support.

Ability to strip down & rebuild turbocharger/Dosing systems/Fuel system and analyze the failure.

Ability to trouble shoot on vehicle/Engine/Genset/Const Equipment for Engine related issues.

Handling Warranty cases and concluding warranty disposition.

Enhancing capability of CTT ASC on customers support by Technical/Service support/Parts Availability.

Conduct service centre audit and implement corrective actions required.

Support Infant care.

To ensure failed failure parts to dispatch plant for analysis.

Maintain service data base for the complete key activities of service and support data for release monthly report.

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