Customer Support Executive

5 days ago

Gurgaon, India TP Full time

Main Job RequirementsEducation and Specific Training- Under Graduation + 6 Months Experience / Graduation- AMCAT: SVAR = 65 & AboveWork Experience- Experience Fresher or Experience both can apply (BPO and Service industry experience preferred)Skills- Communication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information.- Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customers- Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.- Provide on-line support for on/offshore customers.- Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of

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