Senior Manager

1 day ago

Gurugram, India IndiGo Full time

On Shift oversight of daily operations: Maintain schedule integrity & Monitors all IndiGo flights to completion. Emergency Response processes as described in Emergency Response manual(ERM). Monitors all internal applications closely which are helping in day-to-day operation.  Resolves any operational issues, which may affect scheduled operations, and evaluates overall operation impact of delays and/or cancellations. Monitors and verifies delay reporting, company e-mail correspondence, schedule change notification, and aircraft movement information ensuring accuracy and timeliness. Keeps IndiGo management apprised of status and developments on all flights including emergency situations. Provides guidance to OCC personnel during regular and irregular daily operations. Manage OCC and network operational performance to ensure that cost effectiveness and consistent disruption recovery responses are initiated / implemented. Manage and ensure continuous Flight-watch is carried out effectively to provide the best possible assistance in case of any deviation or diversion from the normal operational plan. Manage and ensure a satisfactory balance of On-Time Performance (OTP), Interdependency and Customer service in line with the company’s business goals. Establish and maintain strong and effective working relationships with all relevant departments (including but not limited to Maintenance, Commercial, Corporate Engineering Planning, Flight Operations, Cabin and Flight Deck crew Scheduling, Catering, Cargo, Airport Ground Services and Dispatch teams. Lead daily on time performance meetings with relevant stakeholders to review and correct any operational problems while providing feedback to help optimize the schedule and prevent recurrent delays. Identify and develop potential team member. Identify the poor performers with negative attitude who bring the team moral down. Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

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