Senior Business Analyst GSC's

Business: Risk & Compliance TransformationOpen positions:

1Role Title: Senior BusinessAnalyst GSC'sGlobal Career Band: 4Location: Bangalore,Gurgaon,HyderabadWhy join us?RolePurposeRole:Senior Business Analysts shape and lead initiation activities and operating model definition and are at the centre of how Transformation delivers and embeds change working with our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management, and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity.Senior Business Analysts will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions ( communications, training, support, organisation alignment) and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling, and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (, pilot).Senior Business Analysts will often play a people / team management role within the projects / programmes they work on.Transformation:The role holder will work in Risk and Compliance Transformation (RCT) which manages the Change the Bank investment portfolio and associated transformation activity on behalf of and across the Risk and Compliance function globally. It is accountable for the global, cross functional change agenda, delivering mandatory/regulatory and strategic change programmes on behalf of Global Risk and Compliance, in partnership with regional teams and in support of business partner control needs. It designs, leads and delivers large scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines, including system, people and process changes, ensuring the change programmes adhere to the change standards laid out by HSBC and using mandated tools and methods.Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub function which is responsible for providing services to ensure the efficient and effective management and operational running of the function.Function:The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance. This is done in support of HSBC’s regions and global lines of business.What you’ll do:PrincipalAccountabilities: Value CreationIdentifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problemsQuestions current state and facilitates stakeholders to identify opportunities for improvementUses understanding of the Group’s strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantageUnderstands different mind-sets and analyses options to develop implementable solutionsExhibits high energy, understands issues within team and galvanises others to achieve goalsGains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involvedArticulates or translates complex information in clear, meaningful and structured way to suit audienceBuilds effective working relationships with analysis and design teams in our delivery partners and works well with external partnersAnticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholdersOften acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scopePr

incipalAccountabilities: Operational PerformanceCoordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirementsSupports the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology, and other key factors. Supports Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.Document and develop targeted benefits for a change interventionUtilises financial skills to develop a high-level business case, considering investment and high-level benefitsArchitects complex, large-scale (, multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impactsLeads change implementation activities, providing steering and guidance to the team and regular updates to stakeholdersLeads end-to-end change journey and validates mitigation plansDefines, shapes, and recommends creative solutions options, weighing risk/rewardManages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)Manages responsibilities, objectives and task allocations for a large project or programmePr

incipalAccountabilities: Capability & Personal DevelopmentManages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plansManages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of communityCreates environments where only the best will do and high standards are expected, regularly achieved, and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedbackDevelops a network of professional relationships (within Transformation and with delivery partners) to improve collaborative working and encourage openness - sharing ideas, information, and collateralEncourages individuals to network and collaborate with colleagues beyond their own business areas to shape change and benefit the business and its customersSupport the team with supply management / resourcing pipeline and schedulingMajor ChallengesContent heavy role – Senior Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.Stakeholder complexity – Senior Business Analysts will often need to gather requirements and agree designs across stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no supervision.Multi-disciplinary – Senior Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc.). Often Business Analysts will work across multiple projects at the same time.Requirements

What you will need to succeed in the role:Kn

owledge& Experience/Qualifications for the RoleKnowledgeExpert knowledge of HSBC Change Frameworks and delivery methodology including Agile techniquesOutstanding understanding of HSBC Group structures, processes, and objectivesVery strong knowledge of the external environment – regulatory, political, competitors etc.Re-engineering knowledgeAdvanced Business analysis, requirements gathering and design techniquesAdvanced Change management and implementation management techniques and approachesExperienceProven track record as an outstanding analyst or consultantOverall financial services industry knowledge with specific functional expertiseExtensive experience of using multiple analysis techniques in a change environmentExperience of business case development and a sound understanding of how design enablers underpin business benefitsStrong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).Excellent communication, inter-personal and negotiating skillsExcellent decision making and problem-solving abilityAdvanced judgmental skills to identify and resolve problemsExperience of managing large teams and resources located remotelyAbility to motivate and lead people, employing appropriate management stylesProven ability to work across regions whilst maintaining a global perspectiveProven ability to work with senior stakeholders and sponsorsCapabilitiesAgile expertise Delivery at PaceBusiness Analysis & DesignBusiness Case and Benefits RealisationDelivery at PaceManaging Change and ImplementationProcess Re-engineeringProblem Solving and Critical ThinkingEngaging with Customers, Stakeholders and ColleaguesWorking in a Dynamic EnvironmentWorking ResponsiblyQualifications and AccreditationsCertified Business Analysis Professional (CBAP) - PreferredLean Six Sigma Black Belt - OptionalYou’ll achieve more at HSBCHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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