Center Head

3 weeks ago

Bengaluru, India VLCC Full time

Position: Centre Head – Clinics (Females Only) Locations: Bengaluru (5 Vacancies) Department: Operations – Clinics Experience: 6–10 years (at least 3 years in a leadership role) Compensation: Best in Industry Role Overview The Clinic Centre Head is accountable for the overall performance of the clinic – owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams (slimming, beauty, dermatology, and support staff), driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards. Key Responsibilities Business & Sales Growth Deliver clinic revenue and profitability targets. Drive sales through consultations, upselling, cross-selling, and service bundling . Track daily/weekly MIS and ensure KPIs are met. Operations & Service Excellence Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness). Maintain hygiene, safety, and quality standards. Oversee inventory, billing, and cash management processes. Team Leadership Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors). Conduct regular reviews and performance appraisals. Build a culture of accountability, service, and sales focus. Customer Experience Ensure every client receives a consistent, high-quality experience. Resolve escalations and ensure high NPS & client retention. Implement loyalty and referral programs. Compliance & Reporting Adhere to company SOPs and statutory requirements. Ensure proper documentation for audits and reviews. Provide regular performance updates to regional leadership. Business Development Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation. Partner with marketing & BTL teams for city-specific activations. Candidate Profile Graduate / MBA preferred. 6–10 years of experience in healthcare, wellness, hospitality, or retail services . Proven track record of delivering revenue & leading teams. Strong leadership, communication, and problem-solving skills. Customer-first mindset with high ownership. Open to working in a fast-paced, target-driven environment.

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