Technical support engineer

4 weeks ago

Navi Mumbai, India MSX International Full time

Title: Technical Support Engineer - AssociatePurpose of the Position:Provide technical support to users for a wide range of computer-related issues.Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets.You will receive incoming calls and requests from users, and other GTS Personnel, and will be responsible for troubleshooting, analysing, and resolving user problems.Run queries and tests to identify root causes of system errors.Conduct research to identify known and emerging issues and write appropriate documentation for workarounds and fixes.Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.In case problem cannot be resolved, escalate problem to the next level.Present relevant network support reports professionally and succinctly (both written and oral) to senior customer staff.Plan and participate in Knowledge Transfer for services / system enhancements.Interact with other technical staff to understand problems and relay information to less experienced agents and /or users; set Users expectations about problem resolution.What we are looking forQualifications:Mandatory Certifications:ITIL Foundation Certification – IT Service Management required.Microsoft 365 Certified: FundamentalsMicrosoft 365 Certified: Modern Desktop Administrator AssociateBachelor’s Degree or equivalentExperience:Proven experience 3-7 years working experience with Support Operations Microsoft Cloud Technologies, O365 suite, MS Azure.Other technologies i.e., Service Now, Ring Central will be beneficiary.

  • Technical Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India BD Software Distribution Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionBD Software Distribution Pvt. Ltd. is a leading Value-Added Distributor in India, delivering advanced cybersecurity solutions for consumers, SMBs, enterprises, and government organizations. Established in June 2016, we are the exclusive distributor of Bitdefender in India, providing top-tier protection against evolving cyber threats. Our...

  • IT Technical Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India TriEdge Solutions Full time ₹ 19,20,000 - ₹ 28,80,000 per year

    Position : IT Technical Support EngineerLocation : Navi MumbaiJob Type: Full-TimeJob Summary We are seeking a skilled and experienced IT Technical Support Engineer to manage and maintain our organization's IT infrastructure. The ideal candidate should have hands-on experience with server setups, firewall configurations, CCTV systems, backup strategies, and...

  • Technical Support Professional

    2 days ago

    Mumbai, India Aditi Tracking Support Full time

    Job Description Key Responsibilities: - Provide technical assistance and support to customers via phone, email, chat, or in person. - Troubleshoot and resolve technical issues, ensuring timely and accurate solutions. - Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise. - Log and track...

  • Technical Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India ALLOT Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...

  • Technical Support Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India Allot Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Who We AreAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...

  • Senior Technical Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India ALLOT Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...

  • Technical Support Engineer

    20 hours ago

    Navi Mumbai, Maharashtra, India Ethos HR Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesProvide deployment & customer support for security products like firewalls, ZTNA solutions, Websecurity and e-mail security products.Perform PoCs and submit relevant reports to Client.Perform configuration, policy management and activities such as creation/deletion of user roles,Domain Integration, email configuration, backup...

  • Service Engineer

    2 days ago

    Navi Mumbai, Maharashtra, India Mahadyuta Technical Solutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEstablished in 2019, Mahadyuta Technical Solutions Pvt. Ltd. is an ISO 9001:2015 certified Indian start-up (MSME) that provides world-class industrial reliability solutions. Our specialized team of mechanical and electrical engineers delivers Ultrasound Analysis Services for industrial reliability, machine condition monitoring, and...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India AVI-SPL Full time

    Job Summary:The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India AVI-SPL Full time

    Job Summary:The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide...