Customer Success Specialist

Customer Success SpecialistCustomer Success Specialist Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar list of angel advisors/investors with incredibly quick traction in the marketplace. Neuron7's AI-powered Resolution Intelligence helps enterprises make accurate service decisions, at scale, by analyzing structured and unstructured data to diagnose and resolve issues in seconds. Neuron7 helps service leaders deliver on crucial metrics like first call resolution, turn-around-time, and margins in complex service environments such as high-tech devices, manufacturing, medical devices, and more. We are looking for talented and driven individuals to join the high-impact customer success team at Neuron7.ai. As a Customer Success Specialist, you are the first point of contact for our customers to learn about, implement, and then benefit from our AI powered Resolution Intelligence products. The role involves closely working with customers service leadership teams, internal engineering teams, infrastructure teams, sales teams, and collaboration with the rest of customer success team. This role needs you to switch hats based on the need of the hour: Learn / understand / explain the functioning of AI / NLP technologies while working with customers Help customers realize RoI from their CRM technologies integration with Neuron7 Wear sales hat in contract renewals and upsell/cross-sell cycles Be an advocate of translating customers needs to the N7 engineering team Responsibilities: You are the first point of contact for our global customer base You will lead: The customer on-boarding process with optimized solution Integration of their CRM systems with Neuron7 products Data integration steps with engineering teams Collaboration with customer PM for change management activities Development of training content Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams Learn the new AI / NLP products / features as they are released and showcase demos to customers Develop templates / models and train new customer success team members as needed Qualifications: Proven CSM experience with SaaS product companies, preferably in AI space. 5 to 8 years experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams etc. Data-driven to track metrics, build credibility with internal and customers leadership teams. Experience managing / tracking deadlines with highly energetic globally distributed teams. College degree in Technology / Business Management Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have What We Do and Value: At Neuron7.ai , we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses. Paid sick leave. Latest MacBook Pro for your work. Comprehensive health insurance. Paid parental leave. Flexible work arrangementswork from home or our vibrant Bengaluru office. Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law. If youre excited about creating exceptional user interfaces and want to be part of a forward-thinking team, wed love to hear from you PI9b eeb-