E-Commerce Executive/Sr. Ecommerce Executive

2 weeks ago


wadala, India Sparnod Fitness Full time
Job Title: E-Commerce Executive/Sr. Ecommerce Executive
Location: Wadala
Job Description:
We’re seeking an experienced and talented e-commerce executive to join our dynamic team at Sparnod Fitness Equipment Private Limited.
You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints - website, online marketplaces, and aggregators - and oversee online sales, manage stock inventories, and optimize the overall customer experience for Amazon Platform in KSA.
Objectives of this Role:
Optimise end-to-end e-commerce journey for our customers, from timely order processing to on-time delivery and post-purchase follow-up.
Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
Enhance customer experience by working closely with other departments, such as accounts, warehouse and customer service.
Your Tasks:
Daily monitoring of Pricing and stock availability on the Marketplace.
Ensuring timely Order Processing on daily basis.
Co-ordinating with the Logistics team for timely delivery of orders.
Maintain MIS Sheets for Order Processing, Buyer Messages, and Customer Returns.
Prevent A-to-z Claims and raise the Safe-T Claims for the customer orders wherever necessary.
Collaborate with cross-functional teams, including accounts, Offline Sales and customer service for smooth operations.
Monitor customer feedback, reviews and ratings, and respond to the Buyer Messages on Amazon Panel for improving customer satisfaction.
Required skills and qualifications:
A bachelor’s degree in e-commerce, business administration, or a related field.
Positive Approach and ability to work collaboratively is a must.
Candidates with 2+ years of experience in the e-commerce industry are preferable.
Work Experience of Amazon Seller Central and Vendor Central is a must for the role.
Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
Proficient communication skills, both written and verbal, with fluency in English.

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