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E-Commerce Executive/Sr. Ecommerce Executive

2 months ago

Wadala, India Sparnod Fitness Full time


Job Title: E-Commerce Executive/Sr. Ecommerce Executive


Location: Wadala


Job Description:

We’re seeking an experienced and talented e-commerce executive to join our dynamic team at Sparnod Fitness Equipment Private Limited.


You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints - website, online marketplaces, and aggregators - and oversee online sales, manage stock inventories, and optimize the overall customer experience for Amazon Platform in KSA.


Objectives of this Role:

  • Optimise end-to-end e-commerce journey for our customers, from timely order processing to on-time delivery and post-purchase follow-up.
  • Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
  • Enhance customer experience by working closely with other departments, such as accounts, warehouse and customer service.

Your Tasks:

  • Daily monitoring of Pricing and stock availability on the Marketplace.
  • Ensuring timely Order Processing on daily basis.
  • Co-ordinating with the Logistics team for timely delivery of orders.
  • Maintain MIS Sheets for Order Processing, Buyer Messages, and Customer Returns.
  • Prevent A-to-z Claims and raise the Safe-T Claims for the customer orders wherever necessary.
  • Collaborate with cross-functional teams, including accounts, Offline Sales and customer service for smooth operations.
  • Monitor customer feedback, reviews and ratings, and respond to the Buyer Messages on Amazon Panel for improving customer satisfaction.


Required skills and qualifications:

  • A bachelor’s degree in e-commerce, business administration, or a related field.
  • Positive Approach and ability to work collaboratively is a must.
  • Candidates with 2+ years of experience in the e-commerce industry are preferable.
  • Work Experience of Amazon Seller Central and Vendor Central is a must for the role.
  • Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
  • Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
  • Proficient communication skills, both written and verbal, with fluency in English.