Application Support
1 day ago
Job Summary:
The Senior Engineer L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 247 environment.
Key Responsibilities:
- Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
- Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
- Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
- Implement patches, bug fixes, and minor enhancements in coordination with development teams.
- Monitor system performance and address potential issues proactively.
- Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
- Provide on-call support as part of 247 shift rotations.
Qualifications:
- 5-7 years of experience in application support or similar roles.
- Proven expertise in Linux, PL/SQL, Middleware, and APIs.
- Extensive experience in the Banking and Financial Services sector, with a focus on Channels Retail Net Banking and Mobile Banking.
Skills:
- Excellent oral and written communication skills.
- Strong analytical and problem-solving abilities.
- Effective team collaboration and technical troubleshooting expertise.
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