Application Support

3 weeks ago

Navi Mumbai, India Reliance Retail Full time

Roles And Responsibilities

  • Serve as the first point of contact for Store / Warehouse team seeking technical assistance over the phone or email.
  • Diagnose and troubleshoot technical issues, providing efficient solutions and guidance.
  • Log all service requests promptly and accurately in the ticketing system for proper documentation and follow-up.
  • Monitor incident queues, prioritize tasks, and ensure tickets are addressed within defined SLAs.
  • Collaborate with other IT teams to escalate and resolve complex incidents effectively.
  • Maintain knowledge of application systems to provide accurate advice and support to end-users.
  • Engage in continuous learning to stay updated with the latest technology and support tools.
  • Create and maintain documentation related to application support processes and client interactions.

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