Customer Support Supervisor

3 weeks ago

Delhi, India Workassist Full time
Job DetailsJob Type : Full TimeRole : ExperiencedMin Salary : 20 LakhMax Salary : 34 LakhExperience : 5 to 10 YrsLocality : BangaloreEligibility : Masters / Post GraduationCompany : Retail CompanyCategory : Retail

Note: This is a requirement for one of the Workassist Hiring Partner

Role DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Support Supervisor. The Customer Support Supervisor will be responsible for supervising a team of customer support representatives and ensuring the smooth day-to-day operations of the customer support department. They will handle customer complaints, monitor customer satisfaction, analyze support metrics, and communicate with customers and internal teams.

Create systems and processes to ensure compliance of capturing the usage experience, granularity and ownership by the sales team & bringing collective ownership of customers across functions.Digitize customer journey with salesforce across various touchpoints. Curate customer journey with segmentation from ZMOT to post-purchase.Create business impact with CX resulting in positive WOM & family repeatDesign and develop the employee recognition program for bringing CX alive in the regions.Create complaints as a source of strategy- Track, review and manage customer complaint escalated through various listeningDeep dive & creation of systems & process to eradicate the concern.Conduct periodic review of complaint resolution process in terms of turn-around-time, customer satisfaction, identify training and coaching requirements and conduct root cause analysis on repeated problems.

QualificationsSupervisory Skills, Customer Support, and Analytical SkillsExcellent communication and interpersonal skillsStrong customer satisfaction focusAbility to handle and resolve customer complaintsExperience in a customer support roleStrong problem-solving and decision-making abilitiesProficiency in relevant computer applicationsExperience in the recruitment or HR industry is a plusBachelor's degree in a relevant field

Company DescriptionWorkassist is an online recruitment and employment solution providing a platform in India. We assist job seekers with the best opportunities and employers with the best talent from all over the world. With more than 10,000+ recruiters from various sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal, we help them recruit great emerging talents.

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(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you

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