IT Service Desk Analyst
3 weeks ago
Become a customer service hero by joining Australia’s Premier Family-Owned Commercial Painting Leader as our IT Service Analyst
Are you passionate about tech and ready to make a real impact? Join Higgins Coatings — a proud family business with 76 years of industry excellence — as our next IT Service Analyst. Be part of a dynamic team that values innovation, growth, and your unique talents
✨ Why Join Higgins?
- Work with a Legacy: 76 years of trusted Australian painting craftsmanship, now innovating with fresh technologies, such as using Drones.
- Make a Difference: Support 25+ branches and 500+ team members across the country — your work helps keep our team going.
- Grow Fast: Plenty of opportunities to learn new skills, take on projects, and advance your career.
- Enjoy a Positive Vibe: Join a fun, collaborative team that encourages your ideas and values your growth.
Your Day-to-Day:
- Troubleshoot and fix tech issues with hardware, software, networks, and mobile devices.
- Create easy-to-understand guides to help teammates level up their skills.
- Welcome new team members with onboarding support and tech setup.
- Keep our IT assets organized and up-to-date.
- Travel interstate now and then to roll out new systems and tech upgrades
About You:
- 1-2 years in a Service Desk or similar role.
- A relevant IT qualification or degree (or working towards one).
- Know your way around Microsoft tools: Active Directory, Windows 10/11, Office365, Teams, Intune, iOS devices.
- Bonus points for experience with Power Platform (Power BI, Power Automate, Power Apps), SharePoint, or Dynamics.
- A great phone communicator who loves building relationships.
- Flexible, proactive, and eager to learn.
- Willing to work outside usual hours on occasions and travel interstate when needed.
What’s on Offer:
- Base Salary $60,000 - $65,000 + super.
- Tech Gear: Company iPhone, iPad, and Laptop to keep you connected.
- Career Growth: Ongoing training, certifications, and plenty of opportunities to level up.
- Awesome Culture: Join a successful company and supportive team that celebrates success.
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