
Seeking Service Desk Analyst
2 hours ago
Seeking Service Desk Analyst & Service Desk Engineer - SE Suburbs - Analyst Package $86K & Engineer Package $92K
Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have good troubleshooting skills and like to run small projects?
Seeking:
Service Desk Analyst
This role looks after Level 1 Support, ideal for a graduate with 1+ years of experience and a person willing to grow and learn
Service Desk Engineer
This role looks after Level 2 Support, ideal for an Engineer with 3 years experience with good troubleshooting skills, this role also has an opportunity to run small projects (e.g. printer fleet rollouts, Active Directory group policy changes)
Industry:
Pharmaceutical ManufacturingLocation: South-Eastern Suburbs
Salary: Analyst Package $86K & Engineer Package $92K
Day to day aspects of the Service Desk Analyst Role:
- Provide day to day workstation and network troubleshooting and support, and working within the ICT Service Desk and be involved in day to day ICT operations. Working at our level 1 ICT Service Desk
- Primarily at one of our two main sites to welcome end-user requests and provide advice in conjunction with technical support
- The role will entail onsite support, phone support (with remote session where practical), on client workstation and smart devices, supporting operating systems, applications, client networks and conferencing facilities.
- Identification and logging of incidents, triage, categorisation and request prioritisation
- Participate in after-hours on-call roster supporting after hours production and operations
- Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.
- Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services
- Work in accordance with personal and department agreed Service Levels.
Day to day aspects of the Service Desk Engineer role:
- Work within the ICT Service Desk and provide end-user technical support
- Primary functions for the role include desktop support, troubleshooting, network
- support, and general ICT operations activities.
- Participate in ICT operations duties, which may include maintaining endpoint
- deployments using MDT, patching using BigFix and WSUS, Azure AD and cloud, plainpaper printing and label printing, telephony and technical administrative tasks
- Assist the team with asset reconciliation, and non-technical administrative
- processes.
- Assist the ICT operations team to offer support and technical troubleshooting
- Work with business users to develop requirements, specifications and project
- management plans for IT projects
- Participate in on-call after-hours roster.
- Liaise with customers and vendors for IT projects
- Coordinate ICT projects (such as deployments), as is part of Service Transition, or
- support other team members coordinate projects
- Maintain in-depth knowledge, ensuring personal and professional development in
- line with the ICT business plans, and provide advice on policies, processes andprocedures relating to the transition of ICT Services between technical environments
- Work in accordance with personal and department agreed Service Levels.
- Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.
- Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services
- If this sounds like the role you would like to be in for 2022, send your application in asap We are interviewing candidates for this role ASAP
IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.
Apply Now
-
Seeking Service Desk Analyst
7 hours ago
Prayagraj, India Good People HR Pty Ltd Full timeSeeking Service Desk Analyst & Service Desk Engineer - SE Suburbs - Analyst Package $86K & Engineer Package $92K Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have good troubleshooting skills and like to run small projects? Seeking: Service Desk...
-
Service Desk Analyst
7 hours ago
Prayagraj, India Good People HR Pty Ltd Full timeService Desk Analyst Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have good troubleshooting skills and like to run small projects? Seeking: Service Desk AnalystThis role looks after Level 1 Support, ideal for a graduate with 2-3 + years of experience...
-
Service Desk Analyst
9 hours ago
Prayagraj, India Centorrino Technologies Full timeJoin Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re...
-
Service Desk Analyst
1 hour ago
Prayagraj, India Centorrino Technologies Full timeJoin Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re...
-
IT Service Desk Analyst
9 hours ago
Prayagraj, India Higgins Coatings Full timeBecome a customer service hero by joining Australia’s Premier Family-Owned Commercial Painting Leader as our IT Service Analyst! Are you passionate about tech and ready to make a real impact? Join Higgins Coatings — a proud family business with 76 years of industry excellence — as our next IT Service Analyst. Be...
-
IT Service Desk Analyst
2 hours ago
Prayagraj, India Higgins Coatings Full timeBecome a customer service hero by joining Australia’s Premier Family-Owned Commercial Painting Leader as our IT Service Analyst! Are you passionate about tech and ready to make a real impact? Join Higgins Coatings — a proud family business with 76 years of industry excellence — as our next IT Service Analyst....
-
Prayagraj, India Good People HR Pty Ltd Full timeIT Roles | IT Project Engineer | ICT Service Desk Engineer | Help Desk Technician | SAP Professionals We are seeking expressions of interest for our renowned clients to fulfil the following vacancies in their IT department: IT Project Engineer (Level 3) based in Notting Hill - Salary based on experience -...
-
Prayagraj, India Good People HR Pty Ltd Full timeIT Roles | IT Project Engineer | ICT Service Desk Engineer | Help Desk Technician | SAP Professionals We are seeking expressions of interest for our renowned clients to fulfil the following vacancies in their IT department: IT Project Engineer (Level 3) based in Notting Hill - Salary based on experience -...
-
ICT Service Desk Engineer
7 hours ago
Prayagraj, India Good People HR Pty Ltd Full timeICT Service Desk Engineer Braeside location Full time opportunity Work with a great management team! We are looking for motivated candidates with a passion for technology with various levels of experience - You may already be in a similar role or have just graduated or finished your internship, but you will...
-
Service Desk Analyst
7 hours ago
Prayagraj, India Centorrino Technologies Full timeJoin Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re...