Seeking Service Desk Analyst

Seeking Service Desk Analyst & Service Desk Engineer - SE Suburbs - Analyst Package $86K & Engineer Package $92K

Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have good troubleshooting skills and like to run small projects?

Seeking:

Service Desk Analyst

This role looks after Level 1 Support, ideal for a graduate with 1+ years of experience and a person willing to grow and learn

Service Desk Engineer

This role looks after Level 2 Support, ideal for an Engineer with 3 years experience with good troubleshooting skills, this role also has an opportunity to run small projects (e.g. printer fleet rollouts, Active Directory group policy changes)

Industry:

Location: South-Eastern Suburbs
Salary: Analyst Package $86K & Engineer Package $92K
Day to day aspects of the Service Desk Analyst Role:

• Provide day to day workstation and network troubleshooting and support, and working within the ICT Service Desk and be involved in day to day ICT operations. Working at our level 1 ICT Service Desk

• Primarily at one of our two main sites to welcome end-user requests and provide advice in conjunction with technical support

• The role will entail onsite support, phone support (with remote session where practical), on client workstation and smart devices, supporting operating systems, applications, client networks and conferencing facilities.

• Identification and logging of incidents, triage, categorisation and request prioritisation

• Participate in after-hours on-call roster supporting after hours production and operations

• Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.

• Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services

• Work in accordance with personal and department agreed Service Levels.

Day to day aspects of the Service Desk Engineer role:

• Work within the ICT Service Desk and provide end-user technical support
• Primary functions for the role include desktop support, troubleshooting, network
• support, and general ICT operations activities.

• Participate in ICT operations duties, which may include maintaining endpoint
• deployments using MDT, patching using BigFix and WSUS, Azure AD and cloud, plainpaper printing and label printing, telephony and technical administrative tasks

• Assist the team with asset reconciliation, and non-technical administrative
• processes.

• Assist the ICT operations team to offer support and technical troubleshooting
• Work with business users to develop requirements, specifications and project
• management plans for IT projects

• Participate in on-call after-hours roster.

• Liaise with customers and vendors for IT projects

• Coordinate ICT projects (such as deployments), as is part of Service Transition, or
• support other team members coordinate projects

• Maintain in-depth knowledge, ensuring personal and professional development in
• line with the ICT business plans, and provide advice on policies, processes andprocedures relating to the transition of ICT Services between technical environments

• Work in accordance with personal and department agreed Service Levels.

• Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.

• Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services

• If this sounds like the role you would like to be in for 2022, send your application in asap We are interviewing candidates for this role ASAP

IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.

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