Service Desk Analyst

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team in Australia.

The M365 Specialist – Secure Score Uplift is responsible for proactively improving the Microsoft Secure Score across client tenants by implementing best practices, security baselines, and configuration enhancements within Microsoft 365 environments. The role will focus on identifying, planning, and executing proactive uplift activities that strengthen the security posture of our clients’ Microsoft 365 environments, ensuring alignment with industry standards, compliance obligations, and customer expectations. 

Requirements

• Review Microsoft Secure Score across all client tenants using Microsoft 365 Admin Center and Lighthouse
• Identify and prioritise security improvements based on risk, compliance, and business impact
• Implement technical security controls across Microsoft 365 services (Exchange Online, SharePoint Online, Teams, Entra ID/Azure AD, etc.)
• Collaborate with internal teams, account managers, and clients to schedule and deliver uplift activities
• Document all security changes, including before/after states and risk mitigation steps
• Clearly communicate proposed changes and provide guidance to clients where needed
• Align with Cyber and Modern Workplace teams to share strategies and outcomes
• Report on Secure Score trends and security posture improvements across clients
• Follow internal change management and client approval processes
• Contribute to the development of M365 security baselines and reusable templates
• Stay up to date with Microsoft 365 roadmap changes and incorporate them into security activities

• 3+ years' experience in Microsoft 365 administration and security
• Strong knowledge of M365 workloads: Exchange Online, SharePoint, Teams, Entra ID/Azure AD, Defender for 365
• Hands-on experience working with and interpreting Microsoft Secure Score
• Ability to implement secure configuration best practices across M365
• Solid understanding of identity management, MFA, Conditional Access, DLP, compliance, and threat protection
• Excellent written and verbal communication skills
• Familiarity with Microsoft 365 licensing and features
• PowerShell experience for M365 administration (desirable)
• Relevant certifications (MS-500, SC-300, SC-200) highly regarded
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with strong interpersonal and problem-solving skills

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid  Vulnerable People / Working with Children Check (WWCC) and Police Check are required.