Associate - Program Management (College Operations)

Job Description Work Details Work Timings : 7:00 AM – 4:00 PM Working Days : Monday to Friday (Willingness to work two weekends a month required) Location : Designated College & IIDE Andheri Campus (5 minutes from the railway station) Work Mode : 100% On-site Reports To : Assistant Team Lead OR Team Lead – Student Success (UG Program) Why Join IIDE? IIDE is India’s most trusted digital marketing institute, offering government-recognized programs in online, offline, and postgraduate formats. We empower students, graduates, and working professionals to transform their careers and stay future-ready in today’s dynamic digital landscape. About the Role We are seeking an Associate - Program Management who will represent IIDE at our partner colleges. This role requires proactive coordination with multiple stakeholders including deans, faculty members, and students to ensure academic excellence, operational efficiency, and a seamless learning experience. Ideal candidates must demonstrate strong communication, organizational, and interpersonal skills, with a passion for student support and academic engagement. Responsibilities and Duties 1. Academic Planning & Stakeholder Coordination Oversee end-to-end academic and operational planning, ensuring timely achievement of milestones from onboarding to graduation. Manage the full student lifecycle with a focus on engagement, retention, and satisfaction. Drive batch-level CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) to meet and exceed institutional benchmarks. Collaborate with the faculty-in-charge and academic teams to: Develop and maintain academic calendars. Schedule sessions, allocate faculty, and engage external trainers when needed. Coordinate with internal faculty, visiting trainers, and college SPOCs for seamless academic delivery. Manage academic resources efficiently within set budgets. 2. Operational Readiness Ensure classrooms, Zoom sessions, LMS platforms, and all digital tools are fully operational before each session. Troubleshoot and escalate academic or technical issues with relevant teams to prevent disruptions. Maintain high standards for session quality, attendance tracking, and classroom readiness. Maintain accurate records of attendance and academic scores (internal and external). 3. Student Support & Experience Serve as the first point of contact for student queries related to academics, scheduling, and general concerns. Conduct structured onboarding sessions, regular check-ins, and maintain open communication throughout the academic journey. Monitor attendance, participation, and feedback to proactively address concerns and ensure a positive student experience. Ensure 100% CSAT and NPS feedback form submission rate for each batch by actively driving student participation through timely communication and follow-ups . 4. Assessment & Academic Compliance Coordinate examination logistics including paper collection, result processing, and faculty evaluation. Ensure timely collation and release of results in alignment with institutional timelines. Maintain accurate academic records across assessments, attendance, and performance indicators. Maintain and regularly audit academic records across internal/external assessments, attendance logs, and student performance metrics to ensure data integrity and regulatory compliance. 5. Program Quality & Performance Track and report key performance indicators including attendance, academic outcomes, course completion rates, and CSAT/NPS feedback scores . Ensure 100% feedback submission for CSAT and NPS surveys by proactively driving communication and follow-ups with students. Leverage this data to identify trends, highlight areas for improvement, and collaborate on actionable enhancements to the program experience. 6. Industry Events & College Outreach Work with the faculty-in-charge to execute industry-aligned events like masterclasses, supersessions, and workshops. Support co-curricular and extracurricular initiatives to enhance student engagement. Represent IIDE at academic fairs, college events, and forums to strengthen institutional partnerships and brand presence. Collaborate with college and industry stakeholders to enrich academic content and its practical application. 7. Career Preparedness & Placement Support Support the overall placement and internship process by collaborating with the faculty-in-charge and placement partners. Contribute to initiatives that enhance students’ career readiness, including résumé development, mentorship, and interview preparation. Assist in identifying and aligning job opportunities with students’ career aspirations and academic outcomes. Maintain relationships with recruiters and industry stakeholders to strengthen the placement pipeline. Facilitate effective communication and coordination between students, recruiters, and internal teams throughout the placement cycle. Monitor placement progress and support efforts to achieve placement objectives through proactive engagement and follow-ups. Required Experience and Qualifications 2–3 years of experience in academic coordination, student support, or academic operations. Fluency in written and spoken English. Excellent interpersonal and communication skills. Strong interest in student mentorship, relationship management, and educational success. Familiarity with CRM tools; prior EdTech experience is a plus. Proficiency in Microsoft Excel, Google Sheets, Word, PowerPoint, and Google Slides. Strong organizational skills with the ability to multitask and manage time effectively. Must be currently residing in Mumbai . Required Experience and Qualifications: 1-2 years of experience Fluent Written & Spoken English Language Skills Excellent Interpersonal Communication Skills Interest in Sales and Counseling Knowledge of CRM and EdTech Work Experience Multi-tasker Expected deliverables/KPIs : Achieve batch strength through student counseling 2-3 hours of daily student communication during admission season Manage student journey from admission to course completion. The candidate must be residing in Mumbai. Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.