Lead - College Operations Program

Why IIDE: IIDE is Asia's most trusted digital marketing institute, offering government -recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future -ready in the ever -evolving digital landscape. About the Role: As the Lead - College Operations (Under Graduate Programs), you will oversee the delivery of IIDE's undergraduate programs in collaboration with esteemed colleges in Mumbai & outside Mumbai. This role involves managing the end -to -end operations of the courses, ensuring seamless coordination between IIDE, partner colleges, and students while enhancing the overall student experience. You will be instrumental in maintaining high standards of program delivery, student satisfaction, and operational efficiency. What You'll Do: Program Oversight: ● Supervise the seamless delivery of undergraduate programs, ensuring all operational milestones, from onboarding to course completion, are achieved with excellence. ● Monitor the student lifecycle, focusing on engagement, retention, and satisfaction to uphold IIDE's reputation for excellence. ● Track and improve key metrics, including CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), achieving high performance benchmarks. College Collaboration: ● Act as the key point of contact for partner colleges, ensuring smooth coordination and alignment on curriculum delivery, infrastructure, and certification processes. ● Build strong relationships with college faculty and administration to ensure mutual goals are met effectively. Escalation and Issue Management: ● Address and resolve escalations from students, parents, and college representatives with efficiency and professionalism. ● Monitor daily tasks and responsibilities of the team to ensure alignment with program objectives. Team Leadership: ● Lead and mentor a team of 5 - 8 professionals, ensuring seamless operations and promoting a culture of excellence and accountability. ● Work closely with academic teams to allocate resources effectively, ensuring faculty schedules are optimized while managing costs. Academic Event Management: ● Plan and oversee events such as orientation, guest lectures, workshops, and graduation ceremonies, ensuring successful execution and alignment with program objectives. ● Ensure effective coordination with college representatives for all academic and extracurricular activities. Process and Operational Efficiency: ● Define workflows and processes to ensure streamlined program delivery and optimal outcomes for all stakeholders. ● Leverage tools such as ticketing software to manage queries, improve operational efficiency, and provide quick resolutions. Data -Driven Insights: ● Monitor and analyze attendance, assignment submissions, feedback, and retention data to identify improvement areas. ● Use data -driven insights to implement strategies that enhance student success and optimize program delivery. Stakeholder Collaboration: ● Partner with placement, admissions, and academic teams to ensure seamless integration of efforts and alignment with program goals. ● Support placement activities to achieve high placement rates and positive career outcomes for students. Career Development Assistance: ● Assist students in resume building, interview preparation, and job search strategies. ● Offer guidance to help students achieve their career aspirations. ● Work with students to identify their strengths and interests. Additional Duties: ● Undertake other responsibilities as required within the scope of program management, as directed by senior leadership. Who You Are: Must -Have: ● 8+ years of professional experience in a student -facing or program management role, preferably in education or ed -tech. ● Proven leadership experience in managing teams of 5 -8 members, with a track record of achieving collective goals. ● Strong problem -solving and analytical skills with a focus on driving innovative solutions. ● Exceptional communication and stakeholder management skills to handle diverse teams and partners. ● Positive attitude with the ability to thrive in high -pressure environments and deliver exceptional results. Should Have: ● Understanding of NEP , AICTE, UGC norms. ● Proficiency in using ticketing software and operational tools for efficient management of queries and processes. ● Experience in process optimization, resource management, and strategy implementation to improve efficiency. Nice to Have: ● Certifications or training in education management, leadership, or process improvement. ● Additional experience in managing academic partnerships or programs with external stakeholders. Compensation and Details: ● Compensation: As per company standards ● Experience: Minimum 8+ years. ● Age: 29–35 years.