Key Account Manager

3 weeks ago

Bengaluru, India ASSPL - Karnataka - B56 Full time
Value Added Services, India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision (Pre-Purchase Service), (b) Get started with a newly bought product (Ready to Use Services), (c) Solve issues with a newly purchased product (Return Services), (d) Get continuous support during the life of the product (Repair Services & Extended Warranties), (e) Extract maximum end-of-life values of a used product (Exchange Services).As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality. The role will require close partnership with a cross-functional set of stakeholders such as Product category teams, Trans teams, Service providers, Service Product, Service Fulfillment, Service excellence, Business Finance and Brands, to deliver a 5-star-rated services.Key job responsibilities•Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply•Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact•Root cause defects to understand underlying causes, and design inputs to address root causes for these defects•Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners•Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future•Define and own success metrics for the programWe are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great “voice” and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS Platforms

  • Key Accounts Manager

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSServe as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our...

  • Key Account Manager

    5 days ago

    Bengaluru, India BSI Full time

    Great that you're thinking about a career with BSI!Overview/Purpose of the positionThe Key Account Manager will be accountable for building and maintaining long-term value-based partnerships with assigned accounts, accelerating profitable sales and revenue growth across the full BSI portfolio and act as the voice of clients within BSI. The Key Account...

  • Key Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Xiaomi India Full time

    Position: Key Account Manager - POCOLocation: Bangalore, India Reports to : Senior Manager Key Account Manager Job Responsibilities: The person will be responsible for the ownership of business development & sales for key product categories across online partner platforms such as Flipkart, Amazon & others.Key Account Manager Job Duties: Key Account...

  • Key Account Manager

    2 months ago

    Bengaluru, India Xiaomi India Full time

    Position: Key Account Manager - POCOLocation: Bangalore, India Reports to : Senior ManagerKey Account Manager Job Responsibilities: The person will be responsible for the ownership of business development & sales for key product categories across online partner platforms such as Flipkart, Amazon & others. Key Account Manager Job Duties: • Key Account...

  • Key Account Manager

    4 weeks ago

    Bengaluru, India Xiaomi India Full time

    Position: Key Account Manager - POCOLocation: Bangalore, India Reports to : Senior ManagerKey Account Manager Job Responsibilities: The person will be responsible for the ownership of business development & sales for key product categories across online partner platforms such as Flipkart, Amazon & others. Key Account Manager Job Duties: • Key Account...

  • Key Account Manager

    4 weeks ago

    Bengaluru, India Xiaomi India Full time

    Position: Key Account Manager - POCOLocation: Bangalore, India Reports to : Senior ManagerKey Account Manager Job Responsibilities: The person will be responsible for the ownership of business development & sales for key product categories across online partner platforms such as Flipkart, Amazon & others. Key Account Manager Job Duties: • Key Account...

  • Key Account Manager

    4 weeks ago

    Bengaluru, India Xiaomi India Full time

    Position: Key Account Manager - POCO Location: Bangalore, India Reports to : Senior Manager Key Account Manager Job Responsibilities: The person will be responsible for the ownership of business development & sales for key product categories across online partner platforms such as Flipkart, Amazon & others. Key Account Manager Job Duties: • Key Account...

  • Key Account Manager

    2 months ago

    Bengaluru, India Xiaomi India Full time

    Position: Key Account Manager - POCOLocation: Bangalore, India Reports to : Senior ManagerKey Account Manager Job Responsibilities: The person will be responsible for the ownership of business development & sales for key product categories across online partner platforms such as Flipkart, Amazon & others. Key Account Manager Job Duties: • Key Account...

  • Key Account Manager

    6 days ago

    Bengaluru, India CampusOneStop Full time

    We are looking for highly motivated and goal oriented individuals for our sales team.Good sales professionals will be required to build relationship in top key accounts within the territory assigned, and able to communicate the product and close the business deals.Roles and Responsibilities :Proven work experience as a Strategic account manager or Key...

  • Key Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India PURATOS Full time

    Do you have the appetite to Grow Your Magic? Our Mission At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around...

  • Key Account Manager

    2 months ago

    Bengaluru, India Kazam Full time

    Position Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...

  • Key Account Manager

    4 weeks ago

    Bengaluru, India Kazam Full time

    Position Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...

  • Key Account Manager

    2 months ago

    Bengaluru, India Kazam Full time

    Position Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...

  • Key Account Manager

    4 weeks ago

    Bengaluru, India Kazam Full time

    Position Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...

  • Key Account Manager

    4 weeks ago

    Bengaluru, India Kazam Full time

    Position Overview: We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...

  • Key Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Kazam Full time

    Position Overview:We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...

  • Key Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Kazam Full time

    Position Overview:We are looking for a dedicated and experienced Key Account Manager to join our team. This role's primary responsibility is to manage and nurture a portfolio of key client accounts that have been strategically developed by our Business Development team. The ideal candidate will excel in building strong relationships, understanding client...

  • Key Account Manager

    3 weeks ago

    Bengaluru, India Softcell Technologies Global Pvt. Ltd. Full time

    Softcell is a leading System Integrator in India. We are hiring for the role of Key Account Manager that entails developing, driving, managing and executing a business plan for a select set of BFSI customers and positioning SI solutions from the portfolio of focus IT products and solutions. Softcell as a System Integrator specialises in implementing and...

  • Key Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Riverforest Connections Private Limited Full time

    Job Description Job Role Team handling Manages a set of 56Account managers Operates as thelead point of contact for any and all matters specific to employeesof corporates mapped Develops trust relationships with aportfolio of Key corporates assigned to him to ensure they do notturn to competition Acquire new Corporate relationshipsand open Salary Accounts...

  • Key Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Bosch Group Full time

    KAM Role at Bosch The Key Account Manager's role at Bosch involves identifying, planning, and managing proactive opportunities within the Enterprise account. The main focus is on enhancing the perception and profitability of the business, making Bosch a trusted advisor within the client organization. The primary responsibilities include: Client Relationship...