ServiceNow Consultant

3 weeks ago

delhi, India Convergint Asia Pacific Full time
About the Role:
We are seeking a passionate and experienced ServiceNow consultant to join our team and play a pivotal role in leading the requirement, design, and development/implementation of the ServiceNow platform for a Public Transport Ticketing System project. You will be responsible for driving continuous improvement, streamlining processes, and ensuring the platform effectively supports the ticketing needs of our public transport network.
Responsibilities:
•Develop and manage the complete ServiceNow implementation lifecycle for the Public Transport Ticketing System, driving process optimisation and automation across various modules (e.g., ITSM, ITOM).
•Work with onsite team and interact with stakeholders across various business departments (e.g., Operations, Finance, Infrastructure) to understand requirements and develop them into technical solutions.
•Articulate the solution design and configure ServiceNow workflows and automation to optimise ticketing processes and improve user experience.
•Work on ServiceNow governance policies and standards specific to the ticketing system.
•Analyse ServiceNow data and reports to identify opportunities for improvements
•Stay current on emerging ServiceNow technologies and best practices.
•Proactively identify and address potential risks and issues within the ServiceNow platform.
Qualifications:
•Extensive experience in ITSM principles and best practices. 5-7 years of experience on ServiceNow.
•Strong multi-project experience of ServiceNow implementation including integration of ServiceNow with other systems.
•Demonstrated strong work ethics, self-driven, result oriented, team player.
•Excellent communication, interpersonal, and problem-solving skills.
•Ability to work independently and collaboratively with diverse stakeholders.
•Proven ability to deliver projects on time and within budget.
•Strong analytical and critical thinking skills.
•Experience with scripting languages like JavaScript and Python (preferred).
•Certifications in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist)
Benefits:
•Opportunity to work on challenging and impactful projects.
•Collaborative and supportive work environment.
•Continuous learning and development opportunities.
•Be part of a leading organisation in the industry.

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