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ServiceNow Consultant
1 week ago
About the Role:
We are seeking a passionate and experienced ServiceNow consultant to join our team and play a pivotal role in leading the requirement, design, and development/implementation of the ServiceNow platform for a Public Transport Ticketing System project.
You will be responsible for driving continuous improvement, streamlining processes, and ensuring the platform effectively supports the ticketing needs of our public transport network.
Responsibilities:
- Develop and manage the complete ServiceNow implementation lifecycle for the Public Transport Ticketing System, driving process optimisation and automation across various modules (e.g., ITSM, ITOM).
- Work with onsite team and interact with stakeholders across various business departments (e.g., Operations, Finance, Infrastructure) to understand requirements and develop them into technical solutions.
- Articulate the solution design and configure ServiceNow workflows and automation to optimise ticketing processes and improve user experience.
- Work on ServiceNow governance policies and standards specific to the ticketing system.
- Analyse ServiceNow data and reports to identify opportunities for improvements
- Stay current on emerging ServiceNow technologies and best practices.
- Proactively identify and address potential risks and issues within the ServiceNow platform.
Qualifications:
- Extensive experience in ITSM principles and best practices. 5-7 years of experience on ServiceNow.
- Strong multi-project experience of ServiceNow implementation including integration of ServiceNow with other systems.
- Demonstrated strong work ethics, self-driven, result oriented, team player.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaboratively with diverse stakeholders.
- Proven ability to deliver projects on time and within budget.
- Strong analytical and critical thinking skills.
- Experience with scripting languages like JavaScript and Python (preferred).
- Certifications in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist)
Benefits:
- Opportunity to work on challenging and impactful projects.
- Collaborative and supportive work environment.
- Continuous learning and development opportunities.
- Be part of a leading organisation in the industry.
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