
IT Help Desk Executive
3 weeks ago
Position: IT Help Desk Executive
Location: Gurugram
6 Days Working / Work from office
Essential Duties and Responsibilities:
• 1+ years of IT experience with Help Desk Support.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries/tickets on time either in person or over the phone or via tickets.
• Write training manuals.
• Maintain the daily performance of computer systems.
• Respond to email messages for users seeking help.
• Ask questions to determine the nature of the problem.
• Walk the customer through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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