Vendor Help Desk Executive
2 weeks ago
**Job Summary**:
**Key Responsibilities**:
- Serve as the main point of contact for vendors, addressing inquiries and resolving issues in a timely manner.
- Collaborate with internal teams to ensure prompt resolution of vendor concerns.
- Maintain and update vendor records, ensuring data accuracy and confidentiality.
- Monitor vendor performance metrics and provide feedback to improve service levels.
- Assist in the onboarding process for new vendors, ensuring they understand company policies and procedures.
- Generate reports and provide insights on vendor interactions and issues.
- Continuously identify opportunities to enhance vendor support processes.
**Required Qualifications**:
- Bachelor’s degree in business administration, Supply Chain, or related field (preferred).
- Proven experience in a help desk, customer support, or vendor management role.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using help desk software and CRM tools.
- Ability to work independently as well as in a team environment.
- Strong organizational and multitasking skills.
**Preferred Skills**:
- Experience in vendor management or procurement support.
- Knowledge of Telecom and Infrastructure Industries
Pay: ₹300,000.00 - ₹350,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Vendor management: 1 year (required)
- Management: 1 year (required)
**Location**:
- Gurgaon, Haryana (required)
Work Location: On the road
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