Help Desk Coordinator

6 days ago

Gurugram Haryana, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
**What You’ll Do on a Typical Day**:
The role includes working on access to Client SNAP tool
Responsible to identify missing hotel invoices within SNAP (tool), and chase invoices with hotel vendors directly
Responsible to update SNAP accurately with hotel VAT information for each hotel invoice
Updating SNAP daily in line with Service Level Agreement
Liaise with UK account Team Leader and Client Manager to provide updates/raise queries as required
Adhere to strict compliance guidelines regarding SNAP access
Responsible to activate and manage the NDC content on multiple OBTs
Support MIHD Level 1 team in creating DK/ CAP AIM Profiles
Analyze and share Billing and Settlement Invoices for the client
**What We’re looking for**:
Bachelors degree holder
Excellent written and communication skills
Strong Background and working knowledge on GDS - Sabre, Apollo, Amadeus, Galileo
Accuracy in data input and analytical qualities
Proven record of building internal relationships
Competent in using MS Excel & MS Outlook
Location Gurgaon, India
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

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