Front Desk Executive

3 weeks ago

Gurugram, India yasmins body image Full time

Job Summary
Yasmin Body Image Pvt Ltd is hiring Front Desk executive for Pilates studio branch in Gurgaon.

Position: Front Desk & Operations Executive

Job Location: Gurgaon

Responsibilities and Duties

Front Desk Management:

  • Handle Studio's WhatsApp and reply to the client's messages promptly.
  • Welcome and greet the clients / inquiries as soon as they enter the studio.
  • Manage stationery and coordinate with stationery vendors.
  • Coordination with Different Stake holders
  • Update Client's details like payment, health history, progress etc.

Revenue Management:

  • Ensure timely dispatch of renewal and payment reminders to clients
  • Connect With the leads f studio memberships.
  • Follow up with inquiries from digital channels, referrals, and marketing campaigns.
  • Effectively communicate Session details, membership plans, and pricing.
  • Track lead conversions and update CRM systems or lead trackers regularly

Client Servicing:

  • Maintaining the receipt sheet and share with the concerned managers.
  • Ensure proper client scheduling.
  • Update clients about their next schedules or change in their schedule due to leaves of trainers.
  • Update clients for closure days of studio in advance
  • Put birthday wishes for client on noticeboard.
  • Send birthday greetings and festival greetings to clients.
  • Handle incoming inquiries and maintain data for the same.
  • Explain clients regarding terms and conditions of studio.
  • Other activities to help and assist clients as and when required.

House Keeping & Studio Management:

  • Handling housekeeping team
  • Ensure cleanliness in the Studio.
  • Do round up in entire studio at regular intervals and make sure everything is in place.
  • Coordinate with vendors for maintenance of Equipment, AC, electronic appliances, carpentry work, plumbing work etc.
  • Ensure equipment maintenance on regular intervals or as and when required.

Required Experience, Skills and Qualifications

  • Excellent Communication Skills
  • Minimum 6 month of experience in customer service or Sales.
  • Basic Computer Knowledge
  • Max. Age up to 30 years

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off

Application Question(s):

  • Notice Period
  • Current or previous CTC

Work Location: In person

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