Front Desk Executive

2 days ago

Gurugram Haryana, India AVAHOTEL Full time

Job Title: Front Desk Executive

Department: Guest Services

Location: [Gurugram sector-27 DLF]

Reports To: Front Office Manager

Company Brief:
Job Summary:
The Front Desk Executive at our startup hotel in the Indian market plays a critical role in shaping the initial impression of our property. As the first point of contact for guests, this position demands a warm and welcoming demeanor, excellent communication skills, and the ability to efficiently manage various administrative tasks. The Front Desk Executive is responsible for ensuring a positive guest experience, offering exceptional customer service, and contributing to the success of our hotel.

Key Responsibilities:
Guest Reception:
Welcome guests warmly and ensure a smooth check-in and check-out process.

Assist guests with payments, room allocation, and maintaining accurate guest records.

Reservation Management:
Handle room reservations, ensuring accuracy in room assignments and pricing.

Respond to inquiries and provide information about room availability, rates, and hotel amenities.

Customer Service:
Address guest inquiries, concerns, and complaints with professionalism and efficiency.

Strive to exceed guest expectations by offering assistance and personalized service.

Communication:
Relay messages, calls, and information to the appropriate hotel departments and team members.

Administrative Tasks:
Maintain an organized front desk area and ensure necessary supplies are readily available.

Perform daily reports, cash handling, and end-of-shift accounting accurately.

Safety and Security:
Uphold the security and confidentiality of guest information and belongings.

Monitor and maintain hotel entrance security.

Concierge Services:
Offer information and recommendations regarding local attractions, dining, transportation, and services.

Arrange transportation and reservations as per guest requests.

Emergency Response:
Familiarize yourself with emergency procedures and act promptly in emergency situations.

Training and Development:
Stay updated about hotel services, promotions, and local events.

Continuously improve personal and team performance through ongoing training and development.

Qualifications:
High school diploma or equivalent; a degree in hospitality management or a related field is a plus.

Previous experience in a similar front desk or customer service role, particularly in the Indian hospitality industry.

Exceptional customer service and communication skills, with fluency in English and additional regional languages preferred.

Problem-solving skills with a positive attitude and the ability to handle stressful situations.

A professional appearance and demeanor that reflects the brand image.

Flexibility to work various shifts, including weekends and holidays.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Night Shift (preferred)

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