Front Desk Executive
14 hours ago
Job Title: Front Desk Executive
Department: Guest Services
Location: [Gurugram sector-27 DLF]
Reports To: Front Office Manager
Company Brief:
Job Summary:
The Front Desk Executive at our startup hotel in the Indian market plays a critical role in shaping the initial impression of our property. As the first point of contact for guests, this position demands a warm and welcoming demeanor, excellent communication skills, and the ability to efficiently manage various administrative tasks. The Front Desk Executive is responsible for ensuring a positive guest experience, offering exceptional customer service, and contributing to the success of our hotel.
Key Responsibilities:
Guest Reception:
Welcome guests warmly and ensure a smooth check-in and check-out process.
Assist guests with payments, room allocation, and maintaining accurate guest records.
Reservation Management:
Handle room reservations, ensuring accuracy in room assignments and pricing.
Respond to inquiries and provide information about room availability, rates, and hotel amenities.
Customer Service:
Address guest inquiries, concerns, and complaints with professionalism and efficiency.
Strive to exceed guest expectations by offering assistance and personalized service.
Communication:
Relay messages, calls, and information to the appropriate hotel departments and team members.
Administrative Tasks:
Maintain an organized front desk area and ensure necessary supplies are readily available.
Perform daily reports, cash handling, and end-of-shift accounting accurately.
Safety and Security:
Uphold the security and confidentiality of guest information and belongings.
Monitor and maintain hotel entrance security.
Concierge Services:
Offer information and recommendations regarding local attractions, dining, transportation, and services.
Arrange transportation and reservations as per guest requests.
Emergency Response:
Familiarize yourself with emergency procedures and act promptly in emergency situations.
Training and Development:
Stay updated about hotel services, promotions, and local events.
Continuously improve personal and team performance through ongoing training and development.
Qualifications:
High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
Previous experience in a similar front desk or customer service role, particularly in the Indian hospitality industry.
Exceptional customer service and communication skills, with fluency in English and additional regional languages preferred.
Problem-solving skills with a positive attitude and the ability to handle stressful situations.
A professional appearance and demeanor that reflects the brand image.
Flexibility to work various shifts, including weekends and holidays.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Shift availability:
- Night Shift (preferred)
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