
Support Technician
5 days ago
**Job Title**: Support Technician (Help Desk)
**Experience**: Supporting
- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS)
**Education**: (Qualified Graduates only)
**Communication**: Excellent communication skills
- Must be open to work in shifts 24/7 *
Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India
**JOB DESCRIPTION**:
- Perform ticket queue management
- Monitor inbound customer ticket requests and route/troubleshoot.
- Should have proven knowledge of Computer systems and functions
- Administer and provide User account provisioning.
- Provide support for business software including Microsoft Office
- Service Desk professional with good customer service knowledge to join our Rackspace FLR team.
- To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.
- Providing a call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.
- Perform capabilities gap analysis and drive continual service improvement across end user support services.
- Own tickets throughout their lifecycle in line with the ITIL model
- Regularly update customers on their own open tickets
- ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus.
**ROLE DIMENSIONS** Geographical remit - International customer base
- Proficient support of Microsoft products.
- Ability to configure printers and other devices within the windows OS
- Must be open to work in 24x7 environment
- Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)
- Basic knowledge of Azure
- Incident management and Hardware / Software related troubleshooting skills
- Familiar with device OS installation or re-imaging.
- Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)
-
Deskside Support Technician
5 days ago
Gurugram, Haryana, India Total IT Global Full time**JOB DESCRIPTION: - ** **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions...
-
Enterprise Support Technician
5 days ago
Gurugram, Haryana, India Meta Full timeMeta is more than a social networking company - we provide a platform to build communities and help connect people around the world. With over a billion people using our platforms to connect every day and more than fifty offices around the globe, a career at Meta offers countless ways to make an impact in a fast growing organization. A core value is to scale...
-
Hair Technician
5 days ago
Gurugram, Haryana, India Satya Skin & Haircare Pvt. Ltd. Full time**Responsibilities**: **For Hair Technician**: - **Client Consultation**: - Conduct consultations with clients to assess their hair restoration needs and expectations. - Educate clients on various hair transplant techniques and recommend suitable procedures. - **Hair Transplant Procedures**: - Perform hair transplant procedures, including follicular unit...
-
Multi Technician
4 days ago
Gurugram, Haryana, India IBIS Full time**Company Description** Reasons to work for Accor: We are much more than a global leader. We welcome you just as you are, and here you will find a career and a brand that match your personality. We support you in growing and learning every day. We make sure that your work has meaning in your life and that, on your journey with us, you can explore the...
-
Neurology Ot Technician
3 days ago
Gurugram, Haryana, India EEPIC Management Full timeProfile: Neurology OT Technician Qualification: Diploma in OT Tech Description - Preparing the Operation Theater for all elective and emergency operative procedures. - Communication & informing Sr. Consultants, Anesthetist, other OT technician & support staff about all Posted, Elective/Emergency procedure, for timely execution. - Explain patients all...
-
Pathology Laboratory Technician
5 days ago
Gurugram, Haryana, India AMK Global Group Ltd Full time**Company**: AMK Global Groups **Location**: Mohali, Chandigarh, India **Job Type**: Full-time AMK Global Groups, a leading immigration consultancy firm, is seeking a highly skilled and motivated individual to join our team as an Immigration Consultant specializing in Lab Technology. In this role, you will play a crucial part in assisting clients through...
-
Principal IT Technician
4 days ago
Gurugram, Haryana, India Fluor Corporation Full timeThe role of the Principal Information Technology (IT) Technician is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and...
-
Solar Technician
5 days ago
Gurugram, Haryana, India K.R. Mangalam University Full time**Job Type**:Full Time**Required Experience**:1-12 Years**Job Location**:Gurugram**Solar Technician** **|| Greetings from KR Mangalam Group ||** **Qualification**: - Diploma/B.tech in Related field Experience - +5 years of experience is preferred **Electrical Solar Technician Responsibilities: - ** - Assess the job site, identify and resolve any...
-
Panchkarma Technician
15 hours ago
Gurugram, Haryana, India KRM Ayurveda Pvt Ltd Full timePanchakarma Technician carry out various functions including assembly of required equipment, instruments for panchakarma techniques, consumables, articles and drugs and providing support to patient carrying out before, during and after therapy. **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift - Morning...
-
Electrical Technician
2 days ago
Gurugram, Haryana, India Nurturing Interns Private Limited Full time**Job Description: Home Automation Installation Technician** **Position Overview**: **Key Responsibilities**: - **Installation and Configuration**: Install and configure home automation products according to client specifications and project requirements. - **Electrical Expertise**: Demonstrate proficiency in electrical engineering principles and...