Technical Support
3 weeks ago
Job Description :
The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
It is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
CERTIFICATE REQUIRED ( Any 2) among these :
- DYNAMIC 365
- MICROSOFT 365
- MICROSOFT AZURE
- AZ-104, AZ-900,AZ-500
- ALIBABA CLOUD
- AWS SC-900
- CLOUD PRACTITIONER
Role and Key Responsibilities :
- Oversee daily operations, ensuring timely issue resolution.
- Provide technical expertise in complex problem-solving scenarios.
- Technical Support to the team
- Technical reviews on cases
- Conduct triages/trainings to upskill new hires and existing resources
- Responsible to create a technical bench strength within the team
- Collaborate within LOBs/PODs in collaboration scenarios
- Interact and host discussions with Client(PTA's)
- Responsible to review and update training curriculum
- Take high visibility and complex escalations
- Audit sample cases for compliance check (Timely Closures, Follow ups etc.)
Key skills & knowledge :
- Extensive experience in Active Directory support and administration.
- Experience with ADCS, ADFS. Group Policy, User Logon, AD Performance.
- Proven leadership skills in a technical support environment
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