Technical Support

3 weeks ago


gurugram, India Enhanceplus Full time

Job Description :

The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

It is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

CERTIFICATE REQUIRED ( Any 2) among these :

- DYNAMIC 365

- MICROSOFT 365

- MICROSOFT AZURE

- AZ-104, AZ-900,AZ-500

- ALIBABA CLOUD

- AWS SC-900

- CLOUD PRACTITIONER

Role and Key Responsibilities :

- Oversee daily operations, ensuring timely issue resolution.

- Provide technical expertise in complex problem-solving scenarios.

- Technical Support to the team

- Technical reviews on cases

- Conduct triages/trainings to upskill new hires and existing resources

- Responsible to create a technical bench strength within the team

- Collaborate within LOBs/PODs in collaboration scenarios

- Interact and host discussions with Client(PTA's)

- Responsible to review and update training curriculum

- Take high visibility and complex escalations

- Audit sample cases for compliance check (Timely Closures, Follow ups etc.)

Key skills & knowledge :

- Extensive experience in Active Directory support and administration.

- Experience with ADCS, ADFS. Group Policy, User Logon, AD Performance.

- Proven leadership skills in a technical support environment

(ref:hirist.tech)
  • Technical Support

    1 month ago


    gurugram, India WSNE Consulting Pvt. Ltd. - BPO Full time

    Should have at least 1 year of experience in Active Directory. Must have a basic understanding of server support. Should have basic knowledge of networking Well versed with Active Directory We are hiring for L1 Technical Support. Voice Process 12th pass with 1 year of experience into Active Directory can apply. Salary Upto- 6.5LPA 24*7 shifts 5 days working

  • Technical Support

    2 months ago


    Gurugram, India WSNE Consulting Pvt. Ltd. - BPO Full time

    Should have at least 1 year of experience in Active Directory. Must have a basic understanding of server support. Should have basic knowledge of networkingWell versed with Active DirectoryWe are hiring for L1 Technical Support. Voice Process12th pass with 1 year of experience into Active Directory can apply. Salary Upto- 6.5LPA24*7 shifts5 days working


  • gurugram, India Smartmovess Consulting Zone Full time

    We are hiring candidates for International BPO  as Technical Support Executive for Gurgaon location. Candidates should have knowledge of Technical things and fluent english.For more details contact to:


  • Gurugram, India Ameriprise Financial Full time

    We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Analyst. The ideal candidate will have a strong technical background, including 2-4 years hands-on experience in SQL, a solid understanding of ITIL service lifecycle, and proficiency in application support at level 1. The primary responsibility will...


  • gurugram, India Ameriprise Financial Full time

    We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Analyst. The ideal candidate will have a strong technical background, including 2-4 years hands-on experience in SQL, a solid understanding of ITIL service lifecycle, and proficiency in application support at level 1. The primary responsibility will...


  • Gurugram, India Yo HR Consultancy Full time

    Job Description: Title: Technical Support EngineerExperience: 3 to 7 years Location: Gurugram Role And Responsibilities: - Talk and write about ConnectMaster to customers and partners- Hold remote sessions and web meetings with customers and partners independently- Organized and customer-focused with the ability to work both independently and in a team-...

  • Technical Support

    4 weeks ago


    Gurugram, India Enhanceplus Full time

    Job Description :The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their...


  • Gurugram, India Expedia Group Full time

    VR Technical Support Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part of the...


  • gurugram, India Expedia Group Full time

    VR Technical Support Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part...


  • Gurugram, India Avaya Full time

    About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power...


  • gurugram, India Avaya Full time

    About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem...


  • Gurugram, India Taboola Full time

    What is Taboola? Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok. What is the biggest challenge of being a L2 Support Engineer?...


  • gurugram, India Taboola Full time

    What is Taboola? Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok. What is the biggest challenge of being a L2 Support...


  • Gurgaon/Gurugram, IN Yo HR Consultancy Full time

    Job Description: Title: Technical Support EngineerExperience: 3 to 7 years Location: Gurugram Role And Responsibilities: - Talk and write about ConnectMaster to customers and partners- Hold remote sessions and web meetings with customers and partners independently- Organized and customer-focused with the ability to work both independently and in a team-...


  • Gurgaon,Gurugram, India Yo HR Consultancy Full time

    Job Description: Title: Technical Support EngineerExperience: 3 to 7 years Location: Gurugram Role And Responsibilities: - Talk and write about ConnectMaster to customers and partners- Hold remote sessions and web meetings with customers and partners independently- Organized and customer-focused with the ability to work both independently and in a team-...

  • Technical Support P.g

    2 months ago


    Gurugram, India Nityo Infotech Full time

    24x7 , Customer Service , Communication , ITIL , Leadership , Linux , Microsoft Office , Management , Oracle , Quality Management , Training , Teaching , Team Management , Windows , Ability , Access , Advanced , Analyst , Applications , Assessment , Assignment , Assignments , Attrition , Bangalore , Base , Basis , Bomgar , Boosting , Career , Certifications...

  • Technical Support P.g

    2 months ago


    gurugram, India Nityo Infotech Full time

    24x7 , Customer Service , Communication , ITIL , Leadership , Linux , Microsoft Office , Management , Oracle , Quality Management , Training , Teaching , Team Management , Windows , Ability , Access , Advanced , Analyst , Applications , Assessment , Assignment , Assignments , Attrition , Bangalore , Base , Basis , Bomgar , Boosting , Career , Certifications...

  • Technical Support

    4 weeks ago


    Gurgaon/Gurugram, India Enhanceplus Full time

    Job Description :The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their...


  • Gurugram, India WiJungle Full time

    Role DescriptionThis is a full-time on-site role for a Customer Technical Support Engineer located in Gurugram. As a Customer Technical Support Engineer, you will be responsible for providing technical support, troubleshooting network issues, and ensuring customer satisfaction. You will work closely with customers to understand their needs and provide...


  • Gurugram, India WiJungle Full time

    Role DescriptionThis is a full-time on-site role for a Customer Technical Support Engineer located in Gurugram. As a Customer Technical Support Engineer, you will be responsible for providing technical support, troubleshooting network issues, and ensuring customer satisfaction. You will work closely with customers to understand their needs and provide...