Technical Support
2 weeks ago
Job Description :
The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
It is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
CERTIFICATE REQUIRED ( Any 2) among these :
- DYNAMIC 365
- MICROSOFT 365
- MICROSOFT AZURE
- AZ-104, AZ-900,AZ-500
- ALIBABA CLOUD
- AWS SC-900
- CLOUD PRACTITIONER
Role and Key Responsibilities :
- Oversee daily operations, ensuring timely issue resolution.
- Provide technical expertise in complex problem-solving scenarios.
- Technical Support to the team
- Technical reviews on cases
- Conduct triages/trainings to upskill new hires and existing resources
- Responsible to create a technical bench strength within the team
- Collaborate within LOBs/PODs in collaboration scenarios
- Interact and host discussions with Client(PTA's)
- Responsible to review and update training curriculum
- Take high visibility and complex escalations
- Audit sample cases for compliance check (Timely Closures, Follow ups etc.)
Key skills & knowledge :
- Extensive experience in Active Directory support and administration.
- Experience with ADCS, ADFS. Group Policy, User Logon, AD Performance.
- Proven leadership skills in a technical support environment
-
Technical Support
1 month ago
gurugram, India WSNE Consulting Pvt. Ltd. - BPO Full timeShould have at least 1 year of experience in Active Directory. Must have a basic understanding of server support. Should have basic knowledge of networking Well versed with Active Directory We are hiring for L1 Technical Support. Voice Process 12th pass with 1 year of experience into Active Directory can apply. Salary Upto- 6.5LPA 24*7 shifts 5 days working
-
Technical Support
1 month ago
Gurugram, India WSNE Consulting Pvt. Ltd. - BPO Full timeShould have at least 1 year of experience in Active Directory. Must have a basic understanding of server support. Should have basic knowledge of networkingWell versed with Active DirectoryWe are hiring for L1 Technical Support. Voice Process12th pass with 1 year of experience into Active Directory can apply. Salary Upto- 6.5LPA24*7 shifts5 days working
-
Technical Support executive
1 month ago
gurugram, India Smartmovess Consulting Zone Full timeWe are hiring candidates for International BPO as Technical Support Executive for Gurgaon location. Candidates should have knowledge of Technical things and fluent english.For more details contact to:
-
Technical Support Engineer
1 month ago
Gurugram, India Yo HR Consultancy Full timeJob Description: Title: Technical Support EngineerExperience: 3 to 7 years Location: Gurugram Role And Responsibilities: - Talk and write about ConnectMaster to customers and partners- Hold remote sessions and web meetings with customers and partners independently- Organized and customer-focused with the ability to work both independently and in a team-...
-
Technical Support Specialist
2 weeks ago
gurugram, India SHL Full timeJob Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers. Would you like to provide technical support to SHL customers and candidates to the largest businesses globally utilizing the SHL’s extensive suite of Assessments, Platforms? If so, perhaps you would like to develop your...
-
Technical Support Specialist
2 weeks ago
Gurugram, India SHL Full timeJob Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers. Would you like to provide technical support to SHL customers and candidates to the largest businesses globally utilizing the SHL’s extensive suite of Assessments, Platforms? If so, perhaps you would like to develop your...
-
Technical Support
2 weeks ago
gurugram, India Enhanceplus Full timeJob Description :The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.It...
-
Customer Technical Support Engineer
2 days ago
Gurugram, India BeatRoute Full timeSoftware Support Engineer About UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
-
Customer Technical Support Engineer
1 day ago
Gurugram, India BeatRoute Full timeSoftware Support Engineer About UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
-
VR Technical Support Specialist
1 week ago
gurugram, India Expedia Group Full timeVR Technical Support Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part...
-
VR Technical Support Specialist
1 week ago
Gurugram, India Expedia Group Full timeVR Technical Support Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part of the...
-
Principal Technical Support Engineer
1 month ago
Gurugram, India Avaya Full timeAbout Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power...
-
Principal Technical Support Engineer
1 month ago
gurugram, India Avaya Full timeAbout Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem...
-
Technical Support Engineer
1 month ago
Gurgaon,Gurugram, India Yo HR Consultancy Full timeJob Description: Title: Technical Support EngineerExperience: 3 to 7 years Location: Gurugram Role And Responsibilities: - Talk and write about ConnectMaster to customers and partners- Hold remote sessions and web meetings with customers and partners independently- Organized and customer-focused with the ability to work both independently and in a team-...
-
Technical Support Engineer
4 weeks ago
Gurgaon/Gurugram, IN Yo HR Consultancy Full timeJob Description: Title: Technical Support EngineerExperience: 3 to 7 years Location: Gurugram Role And Responsibilities: - Talk and write about ConnectMaster to customers and partners- Hold remote sessions and web meetings with customers and partners independently- Organized and customer-focused with the ability to work both independently and in a team-...
-
Technical Support
2 weeks ago
Gurgaon/Gurugram, India Enhanceplus Full timeJob Description :The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their...
-
Technical Support
3 weeks ago
Gurgaon/Gurugram, IN Enhanceplus Full timeJob Description :The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their...
-
Technical Support P.g
1 month ago
Gurugram, India Nityo Infotech Full time24x7 , Customer Service , Communication , ITIL , Leadership , Linux , Microsoft Office , Management , Oracle , Quality Management , Training , Teaching , Team Management , Windows , Ability , Access , Advanced , Analyst , Applications , Assessment , Assignment , Assignments , Attrition , Bangalore , Base , Basis , Bomgar , Boosting , Career , Certifications...
-
Technical Support P.g
1 month ago
gurugram, India Nityo Infotech Full time24x7 , Customer Service , Communication , ITIL , Leadership , Linux , Microsoft Office , Management , Oracle , Quality Management , Training , Teaching , Team Management , Windows , Ability , Access , Advanced , Analyst , Applications , Assessment , Assignment , Assignments , Attrition , Bangalore , Base , Basis , Bomgar , Boosting , Career , Certifications...
-
Technical Support Specialist
6 days ago
Gurugram, India CBTS Full timeLocation: GurgaonYears of Experience: 3-5Skills: Microsoft OfficeSuite, Project ManagementStructures the technical work of project.Provides technical leadership to team members,Tickets to be reviewed on daily basis.User feedback & corrective action incase require.Knowledge base deployment and updation including Matrix of TeamTeam Meeting on regular...