Team Leader

2 days ago

Pune, Maharashtra, India Credence Global Solutions Full time

Job Roles & Responsibilities:

  • Actively develop the capabilities and business acumen of direct reports, drives the development of team members, ensuring full and well.
  • Demonstrate leadership skills with experience managing teams of 13-18 members.
  • Maintain daily shrinkage at less than 5%.
  • Monitor calls and ensure compliance and quality performance.
  • Expectation is to do 3 call monitoring per day, strategically across BQ and other team members.
  • Weekly performance review with team.
  • 15 second talk-offs for the day; i.e. assisting team members by taking over calls where they are unable to resolve the account.
  • Ensuring that at least 40% of his team earns incentive.
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements.
  • Understand and execute policies, processes and procedures of the organization.
  • Strong Focus on collector upskilling and programs goals.
  • Good interpersonal skills and ability to retain and sustain tenure thru strong connect with team members.
  • Ability to set targets as per the process requirements and business goals. Identifying opportunities/training needs and defining training/coaching plan for team members.
  • Knowledge of KRAs, performance metrics and reports.

Candidate Requirements:

  • Team Leader collections with minimum experience in same role for 1 year.
  • Candidates with 1 year of Third Party Collections Experience would be preferred.
  • At least 4 years of experience with the BPO business.
  • Willingness to work night shifts.
  • Good verbal and written communication and presentation skills.
  • Preferred Qualification – Any Graduate
  • Will have to lead a team of around 15-18 collection agents and drive the required client goals.
  • Should have basic knowledge of MS office.
  • Should be well versed with excel & PPT specially.
  • Should have good process and people management skills, should be a fast learner and flexible in terms of adapting to the environment.

Note: Banking, Finance and Insurance domain is excluded.

Kindly Note : At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at

Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence.

Please report any such incidents immediately to our official HR team at

Your safety and trust are important to us. Thank you for helping us maintain a fair and

transparent hiring environment.

  • Team Leader

    4 days ago

    Pune, Maharashtra, India Team Computers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...

  • Team Lead

    2 days ago

    Pune, Maharashtra, India Team Computers Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Team Leader.Qualification: Any graduateExperience: 5 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service Operation and Continual...

  • Team Leader

    4 days ago

    Pune, Maharashtra, India Invest Mango Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionInvest Mango is a reputed Real Estate Portfolio and Strategic Management Company. The company specializes in the premium segment of Commercial and Residential Real Estate in Delhi NCR. Invest Mango is committed to delivering high-quality real estate solutions, making it a trusted name in the industry for portfolio management and strategic...

  • Team Leader

    2 days ago

    Pune, Maharashtra, India Hiresquad Full time ₹ 8,00,000 per year

    Leading BPO in PuneHiring For Team Leader/Assistant ManagerUS Healthcare Voice ProcessCTC UPTO 8 LPARequire min 1 Year as Team Leader Experience in International BPO in HEalthcare ProcessStrong in Operations Matrices like Attrition, Shrinkage, CSATShifts 24*7Require Excellent Communication skills in Written & VerbalCall or mail CV at The Team Leader,...

  • Team Leader

    4 days ago

    Pune, Maharashtra, India Propbizz Pune Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionPropbizz is a group of real estate professionals specializing in premium luxury apartments for over a decade. Our projects include 2 BHK homes, 3 BHK homes, and villas/bungalows located in Baner and Magarpatta near Amanora. We focus on delivering high-quality residential properties that meet the luxurious needs of our clients.Role...

  • Team Leader

    3 days ago

    Pune, Maharashtra, India PROPERTYPISTOL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader – Primary SalesDepartment: Primary BusinessReports to: City HeadLocation: Viman Nagar, PuneRole Summary: As a Team Leader in our Primary Sales vertical, you will drive end-to-end project performance by leading a team of high-performing sales executives. Your focus will include strategic planning, sales execution, customer engagement,...

  • Team Leader

    4 days ago

    Pune, Maharashtra, India Crescendo Global Full time

    Team Leader - Accounts Receivable - 7 years - Pune Summary We are seeking an experienced Team Leader - Accounts Receivable AR for our Pune location As a Team Leader you will manage the AR process oversee your team s deliverables and ensure operational excellence while mentoring and guiding team members If you have 7 years of experience in AR...

  • Team Leader

    4 days ago

    Pune, Maharashtra, India Credence Resource Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION TEAM LEADER Job Description Team Leader | Credence Resource Management Pvt. Ltd Credence Resource Management Pvt. Ltd Organization Unit Division Information Technology Team Leader Pune Position Location Job Roles & Responsibilities Diagnose and resolve technical hardware and software issues such as operating systems, Microsoft...

  • Team Leader

    19 hours ago

    Pune, Maharashtra, India Hiresquad Resources Full time ₹ 80,000 per year

    Leading BPO in PuneHiring For Team Leader/Assistant ManagerUS Healthcare ProcessRequire Experience in Healthcare(Mandatory)Require min 1Year as Team Leader Experience in International BPOLooking for Candidates from BPO ONLYStrong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLAMust have Excellent Communication SkillsCTC UPTO 8PAShifts...

  • Team Leader

    4 days ago

    Pune, Maharashtra, India Fibe Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About Fibe (formerly Early Salary):Fibe is one of Indias leading consumer lending apps focused on young, aspirational, and tech-savvy Indian consumers. It is building a financial ecosystem that enables the mid-income group and the underserved segments to fulfil their financial aspirations. Fibe offers a range of financial products, including cash loans,...