Vidaxl - Manager - eCommerce Operations

2 days ago

Hyderabad, India vidaXL Full time

Job Title:
Ecommerce Operations Manager

Location:
Hyderabad

Experience:
510 years in ecommerce, supply chain, or operations roles

Job Summary
We are looking for an experienced and results-driven Ecommerce Operations Manager to oversee and optimize end-to-end ecommerce operations.

The ideal candidate will be responsible for order fulfillment, logistics, inventory control, vendor coordination, and ensuring a seamless customer experience across digital platforms.

Key Responsibilities
Order Fulfillment & Logistics:

  • Ensure timely and accurate order processing, dispatch, and delivery.
  • Coordinate with 3PL providers, couriers, and internal teams to meet SLAs.
  • Monitor return and refund processes, minimizing costs and improving customer satisfaction.

Inventory Management

  • Manage stock levels across warehouses and ecommerce platforms.
  • Prevent stockouts and overstock situations through forecasting and planning.
  • Collaborate with procurement and warehouse teams to maintain optimal inventory.

Platform Operations

  • Oversee backend operations of marketplaces (Amazon, Flipkart, Myntra, etc.) and own website.
  • Monitor catalog accuracy, pricing, and promotions.
  • Ensure listings are optimized for performance and customer experience.

Process Improvement & Analytics

  • Analyze operational KPIs (delivery time, order accuracy, RTO, etc.) and identify areas for improvement.
  • Drive process automation and efficiency in daily operations.
  • Develop and implement SOPs across ecommerce functions.

Stakeholder & Team Management

  • Liaise with cross-functional teams including marketing, technology, finance, and customer service.
  • Lead and mentor operations staff, fostering a culture of accountability and continuous Bachelor's degree in business, Supply Chain, or related field (MBA preferred).
  • 5-10 years of experience in ecommerce operations or supply chain management.
  • Strong understanding of ecommerce platforms, logistics, and inventory systems.
  • Analytical mindset with proficiency in Excel, ERP systems, and order management tools.
  • Excellent leadership, communication, and problem-solving skills.

Preferred Skills

  • Experience working with marketplaces like Amazon, Flipkart, etc.
  • Knowledge of WMS, OMS, and ecommerce platforms like Shopify, Magento, or WooCommerce.
  • Familiarity with customer service and returns management.

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