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Regional Manager
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About the Role
You will manage the business of 2-3 territories and lead a team of 1-2 team members. You will work with the team and channel partners to acquire new customers and retain existing customers. You will engage with both schools and learners to drive the business goals.
About Infinity Learn
Infinity Learn, backed by Sri Chaitanya Education Group, is transforming the digital learning landscape. Driven by a digital-first approach and led by industry-leading talent, we are on a mission to impact every learner’s life positively. Our products are focused on supporting K-12 students in building temperament and skills for test prep for JEE, NEET, Foundation courses, etc.
Website: our story on Disney Hotstar: of the Role
1. Customer acquisition: Own a territory and acquire customers yourself. Support the team members in acquiring customers in their territories.2. Customer Retention and Upgrade: Monitor the retention of all existing customers and upgrade the value of business within the portfolio.3. Marketing and Activation: Organize and execute various marketing and activation activities in your territories.4. Channel Development- Identify, develop and manage channel partners who can generate new business or influence sales.5. Collection: Drive collection of money due from customers on time.6. Customer Relationship: Build, develop and deepen relationships with customers. Communicate with and visit signed-up customers regularly. Ensure all team members are building and strengthening relationships with their customers.7. Coordination: Plan and coordinate internally with operations, academic delivery, and marketing teams to ensure complete and efficient program implementation at the customer campuses.8. Customer Satisfaction and problem-solving– Be transparent in sharing the feedback of the customers and proactively resolve issues or queries of customers on time. Monitor and share the progress of the program implementation, take feedback, understand issues they are facing and ensure resolution of the same.9. Recruitment and Training: Recruit team members and channel partners in the designated territories. Ensure training and coaching of the team members and channel partners continuously.10. Planning and Monitoring: Plan and monitor the priorities of the team members and ensure the plan is executed effectively.11. Documentation: Complete all documentation regarding customer sign-up, collect the advance amount as per company policy and engage the customers as per their needs.12. Reporting: Keep all reporting formats, CRM, documentation etc. updated on a day-to-day basis13. It’s a high-energy job which requires you to spend 100% of your time in the field with 6 days a week working.
Qualifications & Experience
1. A graduate from any stream2. An MBA/PGDBM degree is preferable but not mandatory3. 5-10 years of B2B selling experience4. Should have led a team of 2-3 sales team members at least for a year
Traits
1. Focused pursuit of goals- A go-getter who gets things done.2. Customer centricity- Should understand customer’s pain points and should be able to pass on the feedback to the service/ product team immediately for action and ensure the problem resolution.3. Perseverance- A never-say-die attitude. Takes rejection as a part of the job.4. Quick learning- Picks up concepts, nuances, etc. quickly and adapts style to match the market and/ or customer need.5. Work ethic- A self-starter and comprehensive approach to doing things.6. Ownership- Should own agreed goals and achieve them even when faced with obstacles. Should be focused on controllable variables, not on uncontrollable variables.7. Comfortable travelling in the city and across cities.8. Ability to empathetically connect with the team members and customers.
Skills
1. Ability to sell a concept in a B2B environment.2. Strong negotiation and closing skills.3. Collection of receivables- Should be able to collect the receivables from the customers based on agreed terms4. Process Compliance- Should be able to follow the process and ensure delivery, service, etc are planned and executed as per the process.5. Key Account Management- Should be able to build and manage business relationships with key accounts.6. Ability to make data-driven decisions- Should be able to work with data and derive insights to make decisions.7. Problem-Solving Skills- Should be able to identify roadblocks and find ways to navigate them.8. Team management and collaboration- Should be able to lead the team members and collaborate with other functions.9. Planning and Monitoring- Should be able to make daily, weekly and monthly plans and ensure adherence to the same.10. Reporting-timely reporting of daily activities and business11. Interpersonal skills and communication- Excellent communication and ability to build rapport and communicate concepts and company policies in a polite, persuasive and assertive manner.12. Presentation Skills- Should be able to present concepts, and product demos to an audience in a persuasive manner.
