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Operations Manager
2 months ago
• Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction
• Oversee the operations functions of the unit as per the organizational chart.
• Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction, coordination and evaluation of the centre.
• Hire, train, and supervise front office employees, ensuring they provide excellent client services and enforce company policies
• Handle the front desk budget and order office supplies as needed
• Conducts both routine and short notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis.
• Ensure the centre is working at the optimum condition with high levels of organizational effectiveness, communication, and safety.
• Approve and implement various policies to improve every department.
• Creates an operating environment that assures consistent Customer satisfaction
Responsibilities
• Defining and implementing front desk objectives and procedures.
• Conducts detailed walk throughs to ensure building is well maintained, safe and meet or exceed customer expectations
• Training staff and managing the shift schedules.
• Tending to clients complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Performing administrative duties such as filing and updating records, among others, as
needed.
