CAM - Executive

3 weeks ago

Noida, India Slnko Energy Pvt Ltd Full time

Job Description: Customer Account Manager (CAM)

Position: Customer Account Manager (CAM)
Location: Sector 60, Noida
Department: CAM

Role Overview:

The Customer Account Manager (CAM) will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth through repeat business and cross-selling opportunities. The role involves close coordination with internal teams to deliver projects, resolve issues, and maintain strong client engagement.

Key Responsibilities:

  • Act as the primary point of contact for assigned customer accounts.
  • Build and maintain long-term relationships with clients, understanding their requirements and business needs.
  • Ensure timely and successful delivery of solutions as per client expectations.
  • Coordinate with internal departments (Sales, Projects, Operations, Finance) for smooth execution of deliverables.
  • Identify growth opportunities within existing accounts and support business development efforts.
  • Handle client escalations, resolve issues promptly, and ensure customer satisfaction.
  • Prepare and present account reviews, reports, and performance updates to management.
  • Monitor account health, track KPIs, and support renewals and contract management.

Qualifications & Skills:

  • Bachelor's degree in business administration/engineering/management or related field.
  • Proven experience in account management, client servicing, or customer success (preferably in (industry)).
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to manage multiple accounts/projects simultaneously with attention to detail.
  • Problem-solving and conflict-resolution skills.
  • Proficiency in MS Office, CRM tools, and reporting software.

Key Competencies:

  • Customer-centric approach
  • Relationship management
  • Business acumen
  • Negotiation and persuasion
  • Team collaboration
  • Strategic thinking

Experience:

· 1-2 year of relevant experience in account management or client servicing roles.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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