Administrator-Transaction Banking

1 week ago


Bengaluru, India MUFG Global Service (MGS) Full time

About the Role

Position Title: Client Service Desk

Corporate Title : Administrator

Reporting to: Supervisor

Location: Bangalore

Job Profile

Purpose of Role :

  • The objective of this role is to develop and implement best practices to drive positive client
  • experience and proactively lead operational efficiency efforts and process improvements.
  • The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements , including front office, compliance and operational groups across the organization.
  • As part of the team , the administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Main Responsibilities:

  • Registration & verification process of Transaction Banking products and services such as GCMS Plus, FOREX, Trade Manager.
  • Responsibilities includes various server registrations for different product platforms such as
  • COMSUITE, MBCC (AS400), GPS & GPH. Coverage will include new customers on boarding setups and existing customer maintenance requests such as account/user maintenance.
  • Will be responsible for completing clients transaction & service requirements in accordance with the bank's policies and procedures Take ownership of assigned cases and actively follow through to completion. Liaise with internal and external stakeholders on a daily basis.
  • Ensure high quality customer experience and reduce process/documentary redundancies to
  • maintain client satisfaction.
  • Facilitator of the client needs liasoning suitably with all stakeholders and following till execution.
  • Support and educate clients on various products of the Bank and be an advisor for the client on
  • solutions.

Candidate Profile :

  • Working knowledge of Banking Products including Trade Finance, General Banking, FX etc)
  • Client Service Experience is required.
  • Knowledge of Transaction banking products and services including GCMS Plus, Forex, Trade
  • Manager etc is of importance.
  • Knowledge of product platforms including Comsuite, MBCC (AS400), GPS, GPH is preferred.
  • Excellent communication and negotiation skills.
  • Bachelors degree/University degree or equivalent experience.
  • Experience of 1-3 years in Banking or Financial organisation.


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