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Analyst - Transaction Banking [T500-14156]
2 months ago
About the Role:
Position Title: Client Service Desk
Corporate Title: Analyst
Reporting to: Supervisor
Location: Bangalore
Job Profile:
Purpose of Role:
- The objective of this role is to develop and implement best practices to drive positive client
- experience and proactively lead operational efficiency efforts and process improvements.
- The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement, including front office, compliance and operational groups across the organization.
- As part of the team, administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.
Main Responsibilities:
- Registration & verification process of Transaction Banking products and services such as GCMS Plus, FOREX, Trade Manager.
- Responsibilities includes various server registrations for different product platforms such as
- COMSUITE, MBCC (AS400), GPS & GPH. Coverage will include new customer on boarding setups and existing customer maintenance requests such as account/user maintenance.
- Support and contribute to projects relating to the enhancement of operational efficiency for
- administrative work and tasks within Transaction Banking.
- Support the line manager in conducting daily operations with great attention to accuracy and detail.
- Supporting team members in workflow and project work.
- Support operational efficiency and the risk management framework for Transaction Banking.
- Will be responsible for completing client transaction & service requirements in accordance with the bank's policies and procedures.
- Liaise with internal and external stakeholders on a daily basis.
- Ensure high quality customer experience and reduce process/documentary redundancies to
- maintain client satisfaction.
- Support and educate clients on various products of the Bank and be an advisor for the client on
- solutions.
Technical Capabilities:
- Capable of analysing clients' perspective in various situations and determine positive or negative behaviour for opportunities to gain agreement.
- Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them.
- A team player, eager to support and learn, and can foster collaborative working relationships across the organization.
- Able to identify and manage both transactional and operational risks.
- Good analytical and problem solving skills
Candidate Profile :
- Sound knowledge of various products like Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.
- Client Service Experience is required.
- Knowledge of Transaction banking products and services including GCMS Plus, Forex, Trade
- Manager etc is of importance.
- Knowledge of product platforms including Comsuite, MBCC (AS400), GPS, GPH is preferred.
- Excellent communication and negotiation skills.
- Bachelor’s degree/University degree or equivalent experience.
- Experience of 3-7 years in Banking or Financial organisation.