Operations and Customer Success Associate

4 weeks ago


delhi, India Mentoria Full time
Company Description
Mentoria is a career discovery platform that enables students and early working professionals to discover themselves and their ideal career paths. We mentor individuals until they step into a career they’re immensely passionate about. Mentoria has created a unique and holistic career discovery platform that leverages Psychometric Assessment, Counselling by trained counsellors, a large eco-system that guides / mentors the user for lifetime including connects with the industry professionals. ( We've partnered with 180+ corporates like ITC, Britannia, ONGC, Glenmark, L&T, Grasim, Aditya Birla, Axis Bank and more who have sponsored career guidance and counselling for their employees' children as an employee engagement and wellness activity. We're creating a wave of parenting wellness in every corporate in India. Read: SaaS parenting wellness platform for corporates to transform employee engagement within organisations.
Company website: Description
1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.
2. Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.
3. Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.
4. Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.
5. Taking feedback from customers - through call and video. Getting customer reviews and testimonials.
6. Creating dashboards and reports for our corporate partners
7. Doing briefing calls with new customers to enable them to understand TMS.
8. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.
9. Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team.
Experience Required : 6 months - 1.5 years
Compensation : 3 - 4 LPA + Incentives

  • Delhi, Delhi, India Instantpay India Ltd Full time

    A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, India Stealth Startup Full time

    Job Title:Customer Success Associate / Customer Success ManagerCompany:Well funded Stealth Startup in BangaloreJob Description:We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • Delhi, India Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success ManagerCompany: Well funded Stealth Startup in BangaloreJob Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • New Delhi, India Threadly Full time

    This is a remote position. Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their...


  • Delhi, India Solution Point Consultancy Private Limited Full time

    Department: Operations Designation: Customer Success Associates Campaign Type: International (AU Process) What you will be doing? Skills Required: - Excellent Communication skills required in English - Customer handling skills Qualification: - Graduate must. - Minimum 6 months experience required. - Should be comfortable working night shifts Other...


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, India AS Recruiter Full time

    Designation: Customer Success Associates (Voice Process) Qualification: - Graduate/Undergraduate both can apply - Male and female both can apply - Freshers can also apply **Job Types**: Full-time, Fresher **Salary**: ₹20,000.00 per month Schedule: - Day shift - Night shift - Rotational shift Ability to commute/relocate: - Delhi, Delhi: Reliably...


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...


  • Delhi, India Bz Consultant Full time

    Job Title : Customer Success Executive Vacancies : 10 Location : Gurgaon Working : Work from office Industry : Healthcare Salary Range: 350000.00-450000.00 Exp Required : 0 - 3 Years Age Limit : 20-30 Years Minimum Education : Graduation Primary Language : English Previous Industry Experience : Healthcare **Responsibilities**: 1) Help with...


  • Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...


  • Greater Kailash I, Delhi, Delhi, India Sukoon Health Full time

    As a Sukoon Customer Success Associate, you will be responsible for providing exceptional client service and support to Sukoon clients. You will handle a wide range of inbound inquiries and issues, including queries related to our IPD, OPD, and de-addiction services. Your primary goal will be to ensure a positive and seamless experience for our valued...


  • Delhi, India Contlo Full time

    Contlois a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's own generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys across various channels, including Email, SMS,...

  • In Associate

    2 weeks ago


    Delhi, India Sporty Group Full time

    Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding. We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding...


  • delhi, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....


  • Delhi, Delhi, India Srishti Femcare Clinic Full time

    We are looking for a Customer Success Representative who can engage with our clients both in-person and through tele-calling. **Key Responsibilities** - Conduct in-person interactions and tele-calling to engage potential clients and showcase the value of our services. - Provide empathetic guidance and information about our women's health programs. -...


  • Delhi, India Booth and Partners Pte Ltd Full time

    Job DescriptionAbout the Client:Open Loop Health is a leading healthcare organization committed to providing exceptional services to our patients and communities. We specialize in delivering high-quality care through our network of providers and facilities. Our mission is to revolutionize the healthcare experience by ensuring accessibility, affordability,...


  • Delhi, India Yo Hr Consultancy Full time

    **Client Success Associate** Location - Delhi Experience - 1 to 3 years **Must have-** Experience in Client Success Experience in B2B SAAS Company **Job Responsibilities-** - Act as a Techno-Functional Consultant and maximize adoption - Assist & train Clients to use the system to its full extent and help them to resolve their support queries - Increase...


  • Delhi, India Beechi Vidya Kendra Full time

    Full Time- Delhi, Work From Home- Posted 1 hour agoPlease find the JD for Customer Success Executive. The requirement is for 1 position on permanent role in Delhi. The Company Customer Success Executive team helps customers successfully adopt and leverage Company products and services. CS Executive contributes significantly to the Company operations...