Associate Director
3 weeks ago
Responsibilities
Manage the settlement and reconciliation between various partners for customer transactions, including VISA/card network transactions, UPI, IMPS, Payment Gateways, Billpayments - BBPS, and so on. Manage a robust process for the identification of exceptions through reconciliations, and timely action for resolution. Establish a scale-independent process, capable of handling large volumes seamlessly and accurately. Manage a process for customer query and dispute resolution, within TAT and with accuracy. Manage the end-to-end process flows of the Settlement Unit, including file exchange, system hand-offs, preparation of the UAT /test cases, checking, verification and transfer to production. Ensure a tight reconciliation process, with timely identification of exceptions and resolution thereof. Maintain a high degree of connectivity with key stakeholders with partners (Associations/ payment aggregators) and ensure timely escalation and resolution of issues. Ensure roster planning of 7 days a week, for Harmonisation of TAT related activities Ensure BCP planning to mitigate crisis Ensure compliance with all regulatory injunctions.
Skills
Project Support experience and stakeholder management. Eye for detail, data accuracy and strong orientation on controls. Good interpersonal and excellent communication skills. Adaptive to new technologies, and an orientation towards digital technologies and innovation. Good analytical skills, with an ability to spot trends and issues early and take course-corrective actions where required. Ability to comprehend and understand and explain issues for with the requisite level of detail and clarity. Ability to escalate in a timely manner for resolution of issues with financial impact.
Experience and Qualifications
Post-graduation or professional degree required. Minimum of 3-5 years of management experience in a similar role with a large private sector or foreign Bank . Knowledge on business requirements on Settlement and reconciliation processes, across VISA/MasterCard/NPCI covering cards, wallets, ATMs, UPI etc. Minimum of 8-10 years’ experience in Banking, with experience on various areas like customer service, Operations and others. Basic knowledge on RPA/Python and other productivity tools. Extensive experience on SIT/UAT and Project deployment. Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities. Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
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